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Free CRT-211 Exam Braindumps (page: 14)

Page 13 of 77
PDF with 304 Questions

Universal Containers has a process to allow an employee to submit a vacation request and route it to the employee's manager for approval. An employee attempted to submit a request but it could not be submitted. How could the administrator troubleshoot this?

  1. Ensure the user record has an assigned active manager.
  2. Use workflow to email the administrator if the process fails.
  3. Review the system log to determine the root cause.
  4. Ensure the approval step has an associated action

Answer(s): A



Universal Containers categorizes its accounts with one of two status values - Prospect or Customer. The administrator wants to automatically change the value from Prospect to Customer when an opportunity is won. Which two actions should the administrator take to accomplish this? Choose 2 answers

  1. Use Visualforce to update the Account Status field.
  2. Create an account workflow rule that updates the Account Status field.
  3. Create an opportunity workflow rule that updates the Account Status field.
  4. Use an Apex trigger to update the Account Status field.

Answer(s): C,D



Which three capabilities of Live Agent in the Salesforce Console for Service? Choose 3 answers.

  1. Approval Processes can be used to escalate cases in the chat window.
  2. Multiple visitors can chat in one window
  3. The Articles tool can be used to search for Knowledge Articles
  4. Chats can be transferred to other agents.
  5. The Details tab can be used to see information about the visitor.

Answer(s): C,D,E



The VP of Sales wants to require that the Next Step Field is always updated when an opportunity stage is changed. How can this process be automated?

  1. Create a workflow rule with the following formula: AND( ISCHANGED(StageName), NOT(ISCHANGED(NextStep))
  2. Create a validation rule with the following formula: AND( ISCHANGED(StageName), NOT(ISCHANGED(NextStep))
  3. Create a validation rule with the following formula: AND( ISCHANGED(ISPICKVAL(StageName)), NOT(ISCHANGED(NextStep)))
  4. Create a workflow rule with the following formula: AND( ISCHANGED(ISPICKVAL(StageName)), NOT(ISCHANGED(NextStep))

Answer(s): B






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