QUESTION: 9

The administrator at Universal Containers wants to improve data quality by ensuring that all accounts have a Billing State/Province based upon the Billing Postal Code for that account. How can this be achieved? Choose 2 answers

Use validation rule to do a VLOOKUP of the Billing Postal Code to a custom object that maps postal codes to states/provinces
Use a trigger that populates Billing State/Province based on a custom object that maps postal codes to states/provinces
Use validation rule to do an HLOOKUP of the Billing Postal Code to a custom object that maps postal codes to states/provinces
Use a workflow that populates Billing State/Province based on a custom object that maps postal codes to states/provinces

Answer(s): A,D

Reveal Solution Next Question

QUESTION: 10

Which features make repetitive actions in the Service Console quicker and easier for agents? Select 3

Email Templates
Quick Text
Macros
Heuristic Logic
Predictive text

Answer(s): A,B,C

Reveal Solution Next Question

QUESTION: 11

A Sales manager wants to implement a new B2B wherein when an opportunity is closed, it will add the name of the Account to the opportunity name

Use Apex trigger to add the Account name to the Opportunity name
Use validation to update the field
Create a workflow field update to concatenate Account name and Opportunity name
Use Rollup Summary field to concatenate
Create Approval process to add account and opportunity

Answer(s): C

Reveal Solution Next Question

QUESTION: 12

What are some of the limitations of Service Entitlements? Select 3

Up to 1,000 entitlement processes can be created with up to 10 milestones each.
Entitlement processes do not apply to cases created via web-to-case or email-to-case unless you create some custom code to add them.
Once activated and applied to a case, milestone actions cannot be updated or deleted.
Up to 100 entitlement processes can be created with up to 10 milestones each

Answer(s): A,B,C

Reveal Solution Next Question

Free CRT-211 Exam Braindumps (page: 3)

QUESTION: 9

QUESTION: 10

QUESTION: 11

QUESTION: 12