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Salesforce CRT-211 Exam
Certification Preparation for Advanced Administrator (Page 3 )

Updated On: 9-Feb-2026
Page 3 of 62
PDF with 304 Questions

With Salesforce Knowledge integrated into your community, your customers can: Select 3

  1. Access knowledge articles
  2. Automatically access your customer accounts, contacts and opportunities.
  3. Submit Cases
  4. Access Self Service resources

Answer(s): A,C,D



When will account assignment rules automatically assign an opportunity to a territory

  1. When opportunity has no assigned territory and account has been assigned to a territory
  2. Account ownership was changed
  3. Account has no assigned territory
  4. Account has multiple territories

Answer(s): A



Which of the following are current limitations of Salesforce Knowledge? (@Winter 18) Select 3

  1. You can have up to 100 groups in each category.
  2. You can have up to 100 categories in each group.
  3. You can define up to 5 category groups with only 3 active at any time.
  4. You can define up to 5 category groups.
  5. You can define up to 50,000 articles in total.

Answer(s): B,C,E



The administrator at Universal Containers wants to improve data quality by ensuring that all accounts have a Billing State/Province based upon the Billing Postal Code for that account. How can this be achieved? Choose 2 answers

  1. Use validation rule to do a VLOOKUP of the Billing Postal Code to a custom object that maps postal codes to states/provinces
  2. Use a trigger that populates Billing State/Province based on a custom object that maps postal codes to states/provinces
  3. Use validation rule to do an HLOOKUP of the Billing Postal Code to a custom object that maps postal codes to states/provinces
  4. Use a workflow that populates Billing State/Province based on a custom object that maps postal codes to states/provinces

Answer(s): A,D



Which features make repetitive actions in the Service Console quicker and easier for agents? Select 3

  1. Email Templates
  2. Quick Text
  3. Macros
  4. Heuristic Logic
  5. Predictive text

Answer(s): A,B,C






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