Free CRT-211 Exam Braindumps (page: 41)

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An Administrator wants to create a Knowledge base for articles such as FAQ Setup Guides & Guides with Images. What should be created to accommodate this?

  1. Data Categories
  2. Article Types
  3. Knowledge Categories
  4. Display Types

Answer(s): B



If your support process is not based on individual service contracts which steps should you perform when settling up entitlements?

  1. set up service contracts b. set up contract line items
  2. set up both service contracts and contract line items
  3. customize entitlement fields and entitlements page layout

Answer(s): B



What actions can you add to a milestone (3)

  1. Success actions
  2. Repeat actions
  3. Warning actions
  4. Violation actions
    Success actions
    Warning actions
    Violation actions

Answer(s): A,C,D



In the case team list, users can view the case details and related lists depending on their rights (T/F)

  1. True
  2. False

Answer(s): B



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Ashwini commented on November 13, 2024
I would appreciate for resources you can provide
INDIA
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