Cisco
CompTIA
ISC
EC-Council
EXIN
Fortinet
ITIL
Juniper
Microsoft
VMware
Avaya
SAP
Google
NVIDIA
Salesforce
Amazon
Palo Alto Networks
ISC2
Splunk
ServiceNow
All Vendors
  2. Home
  3. Exams
  4. Salesforce
  5. CRT-211

Salesforce CRT-211 Exam Questions
Certification Preparation for Advanced Administrator (Page 4 )

Updated On: 23-Apr-2026
Page 4 of 62
PDF with 304 Questions

A Sales manager wants to implement a new B2B wherein when an opportunity is closed, it will add the name of the Account to the opportunity name

  1. Use Apex trigger to add the Account name to the Opportunity name
  2. Use validation to update the field
  3. Create a workflow field update to concatenate Account name and Opportunity name
  4. Use Rollup Summary field to concatenate
  5. Create Approval process to add account and opportunity

Answer(s): C



What are some of the limitations of Service Entitlements? Select 3

  1. Up to 1,000 entitlement processes can be created with up to 10 milestones each.
  2. Entitlement processes do not apply to cases created via web-to-case or email-to-case unless you create some custom code to add them.
  3. Once activated and applied to a case, milestone actions cannot be updated or deleted.
  4. Up to 100 entitlement processes can be created with up to 10 milestones each

Answer(s): A,B,C



What password option is available for the administrator to set on content deliveries? Choose 3

  1. Password protection is required
  2. Password protection is optional and defaults to ON
  3. Password protection is optional and defaults to OFF
  4. Administrator provided default password
  5. Password complexity rules

Answer(s): A,B,C



Knowledge Articles are classified into which structure to make searching easier?

  1. Articles -> Groups
  2. Record Types -> Categories
  3. Categories -> Groups
  4. Groups -> Categories

Answer(s): D



How can you as a System Administrator enforce standardization of tags in libraries to prevent duplicate tags? Choose 2

  1. Change Tagging Field to multiselect picklist
  2. Customize tags with contributor upon library creation
  3. Enable workflow to send email alert for unnamed tags
  4. Enable restrictive tagging

Answer(s): B,D



Viewing page 4 of 62
Viewing questions 16 - 20 out of 304 questions
Share your experience with other


CRT-211 Exam Discussions & Posts

AI Tutor AI Tutor 👋 I’m here to help!