Universal Container is using assigment rules to distribute cases to regional teams. Which of the following are true? (choose one)
Answer(s): C
A custom field contains a feedback score which is on a scale of one to five. End users would like a visual indicator of one to five stars based on the number found in the feedback score custom field. How can this visual indicator be displayed?
Answer(s): A
A manager wants to calculate the number of days since an account was last contacted through email.Which field type should be used to accomplish this?
A Customer Support Manager at Universal Containers would like to implementcall scripting for their caller agents. What automation tool can be used to accomplish this?
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