QUESTION: 29

Universal Container is using assigment rules to distribute cases to regional teams. Which of the following are true? (choose one)

It is possible to have multiple active assigment rules
Cases may be assigned to public groups (if configured)
Cases may be assigned to queues (if configured)
A workflow field update can be used instead

Answer(s): C

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A custom field contains a feedback score which is on a scale of one to five. End users would like a visual indicator of one to five stars based on the number found in the feedback score custom field. How can this visual indicator be displayed?

Use a custom formula field.
Use a custom image field.
Use a custom number field.
Use a custom text field

Answer(s): A

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QUESTION: 31

A manager wants to calculate the number of days since an account was last contacted through email.Which field type should be used to accomplish this?

Formula
Number
Roll-up Summary
Date

Answer(s): A

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QUESTION: 32

A Customer Support Manager at Universal Containers would like to implementcall scripting for their caller agents. What automation tool can be used to accomplish this?

Workflow
Lightning Process Builder
Visual Workflow
Lightning Connect

Answer(s): C

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QUESTION: 29

QUESTION: 30

QUESTION: 31

QUESTION: 32

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