To avoid creating duplicate Contacts, a customer frequently uses Data Loader to upsert Contact records into Salesforce.What common error should the data architect be aware of when using upsert?
Answer(s): A
Universal Containers has deployed Salesforce for case management The company is having difficulty understanding what percentage of cases are resolved from the initial call to their support organization.What first step is recommended to implement a reporting solution to measure the support reps case closure rates?
The head of sales at Get Cloudy Consulting wants to understand key relevant performance figures and help managers take corrective actions where appropriate.What is one reporting option Get Cloudy Consulting should consider?
Answer(s): B
In their legacy system. Universal Containers has a monthly accounts receivable report that compiles data from Accounts, Contacts, Opportunities, Orders. and Order Line Items.What difficulty will an architect run into when implementing this in Salesforce?
Universal Containers keeps its Account data in Salesforce and its Invoice data in a third -party ERP system. They have connected the Invoice data through a Salesforce external object. They want data from both Accounts and Invoices visible in one report in one place.What two approaches should an architect suggest for achieving this solution? Choose 2 answers
Answer(s): A,C
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