QUESTION: 85

A Recruitment office wants to use Pardot and Salesforce with the Education Data Architecture (EDA) to manage campaigns and track prospective students.
Which compatibility consideration should the consultant discuss with the office?

EDA requires custom automation for lead conversion.
Pardot is incompatible with the Household account model.
The Do Not Contact TDTM record must be disabled.
Pardot can only create Leads and Contacts.

Answer(s): A

Explanation:

The consultant should discuss with the Recruitment office that EDA requires custom automation for lead conversion as a compatibility consideration for using Pardot and Salesforce with EDA. Lead conversion is a process that converts a Lead record into an Account, a Contact, and an Opportunity record in Salesforce. EDA does not support the standard lead conversion process in Salesforce, because it uses different account models and objects to store information about individuals and organizations. The consultant should create custom automation for lead conversion, such as using Process Builder, Flow, or Apex, to map the Lead fields to the appropriate EDA fields and objects. Pardot being incompatible with the Household account model, the Do Not Contact TDTM record needing to be disabled, or Pardot being able to create only Leads and Contacts are not compatibility considerations for using Pardot and Salesforce with EDA.

Reference:

https://powerofus.force.com/s/article/EDA-Lead-Conversion https://trailhead.salesforce.com/en/content/learn/modules/pardot-basics

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QUESTION: 86

A consultant is setting up Student Success Hub for a university. A Contact record has already been created for a student.
Which two steps should a consultant take to set up a student in Student Success Hub? Choose 2 answers

Create a Student Case record.
Create a User record.
Create a Household Account record.
Create an Administrative Account record.

Answer(s): A,D

Explanation:

The consultant should create a Student Case record and an Administrative Account record to set up a student in Student Success Hub. Student Case is an object that represents a student's request for assistance or support from an advisor or a counselor. Student Case can be used to track various information about a student's issue, such as status, priority, category, or resolution. The consultant should create a Student Case record for each student who needs assistance or support from Student Success Hub. Administrative Account is an account model that allows users to store information about individuals who are related to an educational institution, such as students, faculty, staff, or alumni. Administrative Account can be used to track various information about an individual, such as name, email, phone, or address. The consultant should create an Administrative Account record for each student who is enrolled in the educational institution. Creating a User record or a Household Account record are not steps to set up a student in Student Success Hub.

Reference:

https://www.salesforce.org/products/student-success-hub/overview/ https://powerofus.force.com/s/article/SSHub-Student-Cases https://powerofus.force.com/s/article/EDA-Accounts

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QUESTION: 87

A school district wants a free platform to instruct students on data visualization.
Which solution should the consultant recommend?

Tableau CRM
Student Success Hub
Tableau Public
Trailhead

Answer(s): C

Explanation:

Tableau Public is a solution that the consultant can recommend to meet the requirement of providing a free platform to instruct students on data visualization. Tableau Public is a product that allows users to create and share interactive data visualizations online, using various types of data sources and charts. Tableau Public is free and accessible to anyone who wants to learn data visualization skills and techniques. Tableau CRM, Student Success Hub, and Trailhead are not solutions that can provide a free platform to instruct students on data visualization.

Reference:

https://public.tableau.com/en-us/s/
https://www.tableau.com/academic/students

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QUESTION: 88

A consultant has been working with a university to build a new student services solution using Salesforce. The consultant is preparing for User
Acceptance Testing.
Which item should be excluded from the testing scope?

User experience in production
Large data volumes
Data load simulation
Average versus peak performance

Answer(s): A

Explanation:

User experience in production should be excluded from the testing scope for User Acceptance Testing. User Acceptance Testing is a phase of testing that involves end users validating the functionality and usability of the solution in a sandbox environment that mimics the production environment. User Acceptance Testing should not include testing user experience in production, because this can affect live data and operations, and introduce errors or risks. Large data volumes, data load simulation, and average versus peak performance should be included in the testing scope for User Acceptance Testing, because they can help evaluate the performance and scalability of the solution under different scenarios and conditions.

Reference:

https://trailhead.salesforce.com/en/content/learn/modules/application-lifecycle-and-development- models/test-your-applications https://www.salesforce.org/wp-content/uploads/2019/03/Education_Cloud_COE_Guide.pdf

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