A consultant is setting up Student Success Hub for a university. A Contact record has already been created for a student.Which two steps should a consultant take to set up a student in Student Success Hub? Choose 2 answers
Answer(s): A,D
The consultant should create a Student Case record and an Administrative Account record to set up a student in Student Success Hub. Student Case is an object that represents a student's request for assistance or support from an advisor or a counselor. Student Case can be used to track various information about a student's issue, such as status, priority, category, or resolution. The consultant should create a Student Case record for each student who needs assistance or support from Student Success Hub. Administrative Account is an account model that allows users to store information about individuals who are related to an educational institution, such as students, faculty, staff, or alumni. Administrative Account can be used to track various information about an individual, such as name, email, phone, or address. The consultant should create an Administrative Account record for each student who is enrolled in the educational institution. Creating a User record or a Household Account record are not steps to set up a student in Student Success Hub.
https://www.salesforce.org/products/student-success-hub/overview/ https://powerofus.force.com/s/article/SSHub-Student-Cases https://powerofus.force.com/s/article/EDA-Accounts
A school district wants a free platform to instruct students on data visualization.Which solution should the consultant recommend?
Answer(s): C
Tableau Public is a solution that the consultant can recommend to meet the requirement of providing a free platform to instruct students on data visualization. Tableau Public is a product that allows users to create and share interactive data visualizations online, using various types of data sources and charts. Tableau Public is free and accessible to anyone who wants to learn data visualization skills and techniques. Tableau CRM, Student Success Hub, and Trailhead are not solutions that can provide a free platform to instruct students on data visualization.
https://public.tableau.com/en-us/s/https://www.tableau.com/academic/students
A consultant has been working with a university to build a new student services solution using Salesforce. The consultant is preparing for UserAcceptance Testing.Which item should be excluded from the testing scope?
Answer(s): A
User experience in production should be excluded from the testing scope for User Acceptance Testing. User Acceptance Testing is a phase of testing that involves end users validating the functionality and usability of the solution in a sandbox environment that mimics the production environment. User Acceptance Testing should not include testing user experience in production, because this can affect live data and operations, and introduce errors or risks. Large data volumes, data load simulation, and average versus peak performance should be included in the testing scope for User Acceptance Testing, because they can help evaluate the performance and scalability of the solution under different scenarios and conditions.
https://trailhead.salesforce.com/en/content/learn/modules/application-lifecycle-and-development- models/test-your-applications https://www.salesforce.org/wp-content/uploads/2019/03/Education_Cloud_COE_Guide.pdf
A higher education institution has used Salesforce for many years and has Person Accounts enabled.The institution wants to install the Education Data Architecture (EDA) in its existing Salesforce environment.Which consideration should the consultant discuss with the institution?
In Education Cloud, data about individual people, such as students, faculty, alumni, and external contacts, are saved on the Account object as Person Accounts. However, when it comes to EDA, Person Accounts are not supported because EDA uses a different account model designed to accommodate the complex relationships and affiliations unique to educational institutions2. It's important to discuss with the institution that if they want to use EDA, they will need to consider how to handle existing Person Accounts, as they would need to transition to the EDA account model, which does not support Person Accounts directly1.
A university plans to use Salesforce to manage its recruitment and admissions process. A prospective student goes through four maturation stages: Suspects, Prospects, Applicants, and Matriculated. IDs are assigned by the Student Information System (SIS) at the Applicant stage.Salesforce is the system of record in which two stages?Choose 2 answers
Answer(s): B,C
Salesforce is the system of record in the Suspect and Prospect stages of the recruitment and admissions process for the university. A system of record is a system that serves as the authoritative source of data for a given entity or process. Salesforce is the system of record in the Suspect and Prospect stages, because it stores and manages information about potential students who have expressed interest or have been identified as targets by the university, such as name, email, phone, or program of interest. The Student Information System (SIS) is the system of record in the Applicant and Matriculated stages of the recruitment and admissions process for the university. The SIS is a system that stores and manages information about students who have applied or enrolled at the university, such as ID, transcripts, test scores, or financial aid.
https://www.salesforce.org/wp-content/uploads/2019/03/Education_Cloud_COE_Guide.pdf https://trailhead.salesforce.com/en/content/learn/modules/highered_admissions
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