Which object should be configured for all student and support staff interactions, activities, and assigned support staff?
Answer(s): C
Case is an object that should be configured for all student and support staff interactions, activities, and assigned support staff. Case is an object that represents a request or an issue that requires resolution or assistance from an organization. Case can be used to track various information about a student's request or issue, such as status, priority, category, or resolution. The consultant can configure Case for all student and support staff interactions, activities, and assigned support staff using features such as Case Assignment Rules, Case Escalation Rules, or Case Teams. Relationships, Account, and Advising Pools are not objects that should be configured for all student and support staff interactions, activities, and assigned support staff.
https://help.salesforce.com/s/articleView?id=sf.cases_overview.htm&type=5 https://trailhead.salesforce.com/en/content/learn/modules/service_basics/service_basics_cases
The Student Services department wants a way for students and advisors to picture academic options more clearly and visualize degree requirements.Which component should the consultant recommend to meet their needs?
Answer(s): A
Pathways and Plan Requirements are two components that the consultant can recommend to meet the requirement of providing a way for students and advisors to picture academic options more clearly and visualize degree requirements. Pathways is a component that allows users to create and manage academic plans for students, such as majors, minors, or certificates. Pathways can help students and advisors picture academic options more clearly by showing the courses and requirements needed to complete an academic plan. Plan Requirements is a component that allows users to define and group the requirements for an academic plan, such as credits, courses, or electives. Plan Requirements can help students and advisors visualize degree requirements by showing the progress and status of each requirement for an academic plan. Success Plans and Path are not components that can meet the requirement of providing a way for students and advisors to picture academic options more clearly and visualize degree requirements.
https://www.salesforce.org/products/student-success-hub/overview/ https://powerofus.force.com/s/article/SSHub-Pathways https://powerofus.force.com/s/article/SSHub-Plan-Requirements
College advisors want assistance proactively identifying student issues as they arise. Which functionality in Student Success Hub should the consultant recommend?
Early Alerts is a functionality in Student Success Hub that the consultant can recommend to meet the requirement of providing assistance to proactively identify student issues as they arise. Early Alerts is a feature that allows users to create and manage alerts for students who may need intervention or support, such as academic, financial, or personal issues. Early Alerts can help college advisors proactively identify student issues as they arise by using features such as Alert Reasons, Alert Statuses, or Alert Assignment Rules. Advising Events, Mass Actions, and Success Plans are not functionalities in Student Success Hub that can meet the requirement of providing assistance to proactively identify student issues as they arise.
https://www.salesforce.org/products/student-success-hub/overview/ https://powerofus.force.com/s/article/SSHub-Early-Alerts
The Executive Education department uses Salesforce to track sales of custom education programs to corporations and organizations. The department director needs to know the pipeline of custom programs.How should the consultant meet this business requirement?
Answer(s): B
The consultant should use an Opportunity report to meet the business requirement of showing the pipeline of custom programs for the Executive Education department. An Opportunity report is a type of report that shows information about Opportunities, such as amount, stage, probability, or close date. An Opportunity report can help the department director know the pipeline of custom programs by showing the distribution and performance of Opportunities by various criteria, such as program type, account, or owner. Creating a custom report type, setting up an Affiliations report, or configuring a list view are not ways to meet the business requirement of showing the pipeline of custom programs for the Executive Education department.
https://help.salesforce.com/s/articleView?id=sf.reports_standard_opp.htm&type=5 https://trailhead.salesforce.com/en/content/learn/modules/reports_dashboards/reports_dashboar ds_funnel
What should a consultant recommend to a university that wants a successful Data Governance committee?
Answer(s): D
The consultant should recommend to use a RACI matrix to define member roles for a university that wants a successful Data Governance committee. A RACI matrix is a tool that clarifies the roles and responsibilities of different stakeholders in a project or a process, using four categories: Responsible, Accountable, Consulted, and Informed. A RACI matrix can help the university have a successful Data Governance committee by defining and communicating who is responsible for making decisions, who is accountable for ensuring quality and compliance, who is consulted for providing input or feedback, and who is informed about the outcomes or changes related to data governance. Creating a Center of Excellence queue, setting up a Salesforce Adoption Dashboard, or referring committee members to Trailhead are not recommendations for a university that wants a successful Data Governance committee.
https://www.salesforce.org/wp-content/uploads/2019/03/Education_Cloud_COE_Guide.pdf https://trailhead.salesforce.com/en/content/learn/modules/project-management-basics/project- management-basics-raci
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