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Free Energy-and-Utilities-Cloud Exam Braindumps (page: 8)

Page 7 of 20
PDF with 75 Questions

The project team wants to use the Customer Acquisition Management application to set up and automate the customer enrollment and selling of utility products, services and offers to new customers A concern is raised about the final Ul layout, which needs to be adapted to the branding of the company.
What two processes can modify the look and feel of the application?

  1. Modify the VEELogoCard FlexCard to change the customer logo.
  2. Modify the VEEDigitalOrder Omniscript to adapt the look and feel to suit the company's requirements
  3. Modify the VEEConsumerLandingScfeen FlexCard to change the background color, text font size, and style.
  4. Modify the application Page Layout to change/add/remove selected elements

Answer(s): B,C

Explanation:

In the Salesforce Energy and Utilities Cloud, customizing the UI to align with company branding during the customer acquisition process is crucial for maintaining a consistent user experience. Modifying the VEEDigitalOrder Omniscript allows for detailed customization of the customer journey and interaction points within the application, aligning it with the company's branding requirements. Additionally, altering the VEEConsumerLandingScreen FlexCard provides the capability to adjust visual elements such as background color, text font size, and style directly, ensuring the interface reflects the company's visual identity effectively.
Reference = These customization processes are supported by Salesforce Energy and Utilities Cloud documentation, specifically in sections related to Omniscript and FlexCard configurations for enhancing user interfaces in utility applications.https://developer.salesforce.com/docs/atlas.en- us.omniscript_developer_guide.meta/omniscript_developer_guide/omniscript



An energy company has decided to keep the latest customer invoice in Energy and Utilities Cloud to improve performance
Which object is used to store this data?

  1. Service Account
  2. Account
  3. Bill
  4. Statement

Answer(s): C

Explanation:

In Salesforce Energy and Utilities Cloud, the object used to store the latest customer invoice information is the Bill object. This object is specifically designed to handle billing information related to the services provided by energy and utility companies. By storing invoice data in the Bill object, energy companies can efficiently manage and access billing records, enhancing performance by ensuring that crucial financial data is organized and easily retrievable within the system. Reference = The Salesforce Energy and Utilities Cloud documentation provides details on the data model, including the use of the Bill object to store customer billing information, reflecting industry-specific data management needs: https://developer.salesforce.com/docs/atlas.en- us.industries_energy_and_utilities.meta/industries_energy_and_utilities/



An energy company wants to send to its customers various types of communication via digital channels.
Which is the preferred cloud that works in conjunction with Energy and Utilities Cloud to achieve mass communication9

  1. Communications Cloud
  2. Marketing Cloud
  3. Sales Cloud
  4. Service Cloud

Answer(s): B

Explanation:

Salesforce Marketing Cloud is the preferred solution for energy companies looking to send various types of communication via digital channels to their customers in conjunction with Energy and Utilities Cloud. Marketing Cloud provides a comprehensive suite of tools designed for mass communication, allowing for the creation, management, and delivery of personalized customer communications across multiple digital channels. This integration enhances customer engagement and satisfaction by delivering timely and relevant information. Reference = Salesforce Marketing Cloud documentation highlights its capabilities for mass communication and integration with other Salesforce products, including Energy and Utilities Cloud, to provide a unified platform for customer engagement: https://www.salesforce.com/products/marketing-cloud/overview/



An energy company wants to sell additional commodity products related to services other than electricity and gas.
Which three enhancements need to be considered?

  1. Extend the value list on the status picklist for cases
  2. Extend the value list on the product family picklist for product object.
  3. Extend the value list on the service type picklist for service points
  4. Extend the entries of record types on account object.
  5. Extend the entries of record types on inventory item object.

Answer(s): B,C,E

Explanation:

When an energy company wants to sell additional commodity products related to services beyond electricity and gas, it needs to consider enhancing the Salesforce Energy and Utilities Cloud by: B. Extending the value list on the product family picklist for the product object to accommodate new product types. C. Extending the value list on the service type picklist for service points to include new services. E. Extending the entries of record types on the inventory item object to manage additional products in inventory.
These enhancements ensure the system accurately reflects the company's expanded offerings, enabling effective management and sales of a broader range of services and products. Reference = The Salesforce Energy and Utilities Cloud data model documentation and customization guides provide information on extending picklists and record types to accommodate new products and services, allowing companies to tailor the platform to their evolving business needs:
https://developer.salesforce.com/docs/atlas.en-
us.industries_energy_and_utilities.meta/industries_energy_and_utilities/






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