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Free EXPERIENCE-CLOUD-CONSULTANT Exam Braindumps (page: 14)

Page 13 of 48
PDF with 185 Questions

Universal Containers has implemented Chat, but agents are complaining that they have to capture several pieces of information before being able to service the customer.
What should an administrator do to capture information upfront on the Experience site?

  1. Create a flow for customers to fill out before initiating Chat.
  2. Enable Chat for only authenticated users and pass the user's information on hidden fields.
  3. Deploy a unique chat per topic.
  4. Create a pre-chat form to fill out before initiating Chat.

Answer(s): D

Explanation:

To capture information upfront on the Experience site, the administrator should create a pre-chat form to fill out before initiating Chat. A pre-chat form is a form that appears before a chat session starts and asks customers to provide some information, such as their name, email, phone number, or issue description. This helps agents to identify the customer and prepare for the chat session.



Universal Containers (UC) wants to build a product registration site to allow guest users to register a product. The functionality will involve a multi-step flow.
How should UC enable the guest user to run the flow?

  1. Assign a single screen to multi-step flow and give the guest user access via page layout.
  2. Save the flow with the "System Context Without Sharing--Access All Data" option.
  3. Set the "Enable Lightning Flows for Guest User" toggle option to ON in Setup.
  4. Convert multi-step flow into individual flows and give the guest user access to each flow separately.

Answer(s): C

Explanation:

To enable the guest user to run the flow, UC should set the "Enable Lightning Flows for Guest User" toggle option to ON in Setup. A flow is a tool that allows you to automate business processes by guiding users through screens and performing actions based on their inputs. A guest user is a user who accesses your Experience Cloud site without logging in or registering. To allow guest users to run flows on your site, you need to enable the "Enable Lightning Flows for Guest User" option in Setup, which gives guest users access to run flows that are embedded in Lightning pages or Visualforce pages.



Universal Containers (UC) is a conglomerate with various lines of business operating worldwide. UC helps finance crop research, provides insurance services to coffee growers, and manufactures specialized coffee machines and other products. UC also has a franchise unit to help grow its franchise business worldwide. UC is planning to build multiple portals and sites to support its various lines of business.
What two points should UC keep in mind when selecting a template for these sites and portals? Choose 2 answers

  1. Industry-specific Lightning Bolt solutions are available today but not templates. Pencil & Paper
  2. Insurance Agent Portal template becomes available once Financial Services Cloud is correctly set up in an org.
  3. Industry-specific templates are available today but not Lightning Bolt solutions.
  4. Industry-specific templates as well as Lightning Bolt solutions are available today.

Answer(s): B,D

Explanation:

When selecting a template for your sites and portals, you need to keep in mind some points, such as:
Insurance Agent Portal template becomes available once Financial Services Cloud is correctly set up in an org. This template is designed for insurance agents who need to manage their leads, opportunities, policies, claims, and referrals.
Industry-specific templates as well as Lightning Bolt solutions are available today. Templates are preconfigured site designs that include pages, components, and settings. Lightning Bolt solutions are industry-specific solutions that include templates, themes, flows, apps, and components.



The Salesforce Administrator at Universal Containers (UC) has set up topics. UC is going through a rebranding phase and wants to simplify topics but keep articles that have been assigned to the topics.
How should the Salesforce Administrator accomplish this?

  1. Mark old topics as Inactive and assign articles to the new active topics.
  2. Merge similar topics in Content Management.
  3. Delete existing topics and assign articles to newly created topics.
  4. Keep existing topics and reassign articles to newly created topics.

Answer(s): B

Explanation:

To simplify topics but keep articles that have been assigned to the topics, you need to merge similar topics in Content Management. This will allow you to combine two or more topics into one and update the articles that have been assigned to the merged topics.






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