QUESTION: 21

Universal Containers' (UC) Technicians are required to record actual work duration against baseline estimates at the Work Order Line Item Level for certain tasks. How can this be supported using standard fields and features?

Create Work Types for all tasks requiring an estimated versus baseline value. Train Service Technicians to select the appropriate Work Type, and then update the "Duration" field on the Work Order Line Item.
Train Dispatchers to update the "Duration" field when Work Orders are created. Train Service Technicians to select the appropriate Work Type, and then update the "Duration" field on the Work Order Line Item.
Create Knowledge Articles with the baseline durations for each Product. Train Service Technicians to associate the appropriate Knowledge Article, and then update the "Duration" field on the Work Order Line Item.
Create Work Types for all tasks requiring an estimated versus baseline value. Train Service Technicians to select the appropriate Work Type, and then update the "Duration" field on the Work Order.

Answer(s): D

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QUESTION: 22

Universal Containers wants their Technicians to record an Asset Number using a barcode scanner when completing Work Orders. What field types should be configured to capture this information?

Barcode
Formula
Text
Number

Answer(s): C

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QUESTION: 23

Universal Containers performs multi-staged jobs, where the second job can only begin after completion of the first job.
How should a Consultant recommend implementing this process?

Create two Service Appointments, set the Related Service Appointment and Time Dependency.
Create one Service Appointment with the total duration of the two jobs and assign two Resources.
Create two Service Appointments and schedule them to the same Resource.
Create one Service Appointment and schedule it to two different Resources.

Answer(s): A

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QUESTION: 24

The CFO for Universal Containers wants Work Orders to remain open until the Customer Service Report is sent. Which two items should a Consultant implement to ensure Work Orders cannot be closed? Choose 2 answers.

Custom Work Order Escalation Rules
Custom Validation Rule on Work Orders
Custom Approval Process on Work Orders
Custom Work Order Status with Category

Answer(s): B,D

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QUESTION: 24

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