QUESTION: 17

Universal Containers (UC) uses Service Contract based Entitlements to determine their Service Level Agreements. UC would like to track adherence to Service Contract SLAS. Where would UC apply an Entitlement record to track the specific Service Contract SLAS?

Work Order Line Items
Service Contract
Work Order
Account

Answer(s): D

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QUESTION: 18

Universal Containers schedules jobs that require multiple steps when on-site. They would like to add a new status to the existing status flow. Which two configurations need to be set up? Choose 2 answers.

Add the allowed Status Transitions in Field Service Settings.
Add new Status to the Work Order
Add the Status Transitions to the Technicians' Profile.
Add new Status to the Service Appointment.

Answer(s): C,D

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QUESTION: 19

Universal Containers maintains their service level agreements at the customer level only. How can a Consultant ensure agents can verify coverage?

Create Milestones, set up Entitlement Process, display the related List on the Work Order Page Layout.
Set up Entitlement Process, set up Service Contracts, display the related List on the Contact page Layout.
Create Contract Line Items, set up Entitlement Process, display the related List on the Asset Page Layout.
Create Milestones, set up Entitlement Process, display the related List on the Account Page Layout.

Answer(s): D

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