Universal Containers wants to equip their field technicians with access to helpful information
when they are in the field. What solution should a Consultant recommend to satisfy this
A. Attachments on Cases.
B. Knowledge Base on Cases.
C. Custom Links on Work Orders.
D. Knowledge Base on Work Orders.
Universal Containers is deploying Field Service Lightning in Europe, where pricing varies by
country. What Price Book structure is recommended?
A. Utilize a standard Price Book specific to each country.
B. Utilize the standard Price Book with pricing rules applied.
C. Utilize a custom Price Book specific to each country.
Approximately 70% of Universal Containers' site visits are inspections and quotation sessions
that take roughly the same amount of time and same set of resource skil s to complete. What
should a Consultant recommend to streamline the creation of these work orders?
A. Train Technicians to use Duplicate Work Order feature.
B. Launch the Work Order Standardization Wizard.
C. Create a standard set of Work Order Line Items.
D. Create Work Types for use on Work Orders
Universal Containers wants to have more control over the geography in which their Technicians
are performing work. What capability should a Consultant enable?
A. Service Territories
C. Territory Management
D. Location Management
Universal Containers needs to implement a way to track all internal and external work
associated with an inbound contact center request. How should a Consultant recommend
tracking the work?
A. Parent/Child Work Orders