QUESTION: 41

Universal Containers wants their Technicians to capture potential up-sell opportunities identified during site visits that will then be addressed by the inside sales team. What Configuration will support this requirement?

Create a Service Appointment Quick Action to create a Lead record and add it to the appropriate page layout.
Create a Web-to-Lead page that submits to the inside sales team. Add a link to the Case Page Layout.
Create a Public Group for the inside sales team, and share Work Orders to the group via Sharing Rules.
Configure a Flow against Cases that auto-creates leads and assigns them to the insides sales team Queue.

Answer(s): D

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QUESTION: 42

Universal Containers' (UC) Technicians are required to record actual work duration against baseline estimates at the Work Order Line Item Level for certain tasks. How can this be supported using standard fields and features?

Create Work Types for all tasks requiring an estimated versus baseline value. Train Service Technicians to select the appropriate Work Type, and then update the "Duration" field on the Work Order Line Item.
Train Dispatchers to update the "Duration" field when Work Orders are created. Train Service Technicians to select the appropriate Work Type, and then update the "Duration" field on the Work Order Line Item.
Create Knowledge Articles with the baseline durations for each Product. Train Service Technicians to associate the appropriate Knowledge Article, and then update the "Duration" field on the Work Order Line Item.
Create Work Types for all tasks requiring an estimated versus baseline value. Train Service Technicians to select the appropriate Work Type, and then update the "Duration" field on the Work Order.

Answer(s): D

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QUESTION: 43

Dispatches at Universal Containers want to ensure the Resource being assigned to a Work Order has the correct training. What should a Consultant implement to accomplish this requirement?

Set up Service Locations, Set up Location Skills, Define Work Types
Define Work Types, Define Work Order Status, Set up Resource Skills
Define Skills, Set up Skill Requirements, and Set up Resources Skills
Set up Skill Requirements, Define Work Types, Set up Routing Rules.

Answer(s): C

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QUESTION: 44

Universal Containers wants to automatically create Work order Line Items based on the products being serviced. How can this be achieved?

With Entitlement Templates
With Workflows
With Process Builder
With Work Order Types.

Answer(s): C

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QUESTION: 41

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QUESTION: 44

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