QUESTION: 29

A customer orders two shirts and one jacket in B2C Commerce. The Order is ingested into Order Management. However, the customer decides to cancel the order prior to fulfillment.
What object is created and linked to the Order Summary?

Suspend Order
Change Order
Return Order
Cancel Order

Answer(s): D

Explanation:

The object that is created and linked to the Order Summary when a customer cancels an order prior to fulfillment is Cancel Order. A Cancel Order is a record that represents a cancellation request for an order or part of an order. A Cancel Order has a lookup relationship to both Order Summary and Change Order objects, and it contains information such as the cancellation reason, status, date, etc.
Verified

Reference:

https://help.salesforce.com/s/articleView?id=sf.order_management_cancel_order.htm&type=5

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QUESTION: 30

Where should a service agent go first to view process exceptions related to a specific Order?

Order Record - Process Exception Details Tab
Change order Record - Related Tab
Order Record - Details Tab
Order Summary Record - Related Tab

Answer(s): A

Explanation:

The best place for a service agent to go first to view process exceptions related to a specific Order is the Order Record - Process Exception Details Tab. This tab shows a list of process exceptions that occurred during the order lifecycle, such as errors in payment authorization, inventory allocation, fulfillment location assignment, etc. The service agent can use this tab to identify and resolve the issues that affect the order processing. Verified

Reference:

https://help.salesforce.com/s/articleView?id=sf.om_process_exception_details.htm&type=5

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QUESTION: 31

Which three objects are likely to get created in Order Management as an order progresses through its lifecycle?

Fulfillment Order
rma order
Replacement Order
Return Order
Change Order

Answer(s): A,D,E

Explanation:

Three objects that are likely to get created in Order Management as an order progresses through its lifecycle are:
Fulfillment Order. A Fulfillment Order is a record that represents a group of products in an order that are fulfilled together from the same location. A Fulfillment Order has a lookup relationship to the Order Summary object, and it contains information such as the fulfillment location, delivery method, status, etc.
Return Order. A Return Order is a record that represents a return request for an order or part of an order. A Return Order has a lookup relationship to both Order Summary and Change Order objects, and it contains information such as the return reason, status, date, etc. Change Order. A Change Order is a record that represents a change request for an order or part of an order. A Change Order has a lookup relationship to the Order Summary object, and it contains information such as the change type, status, date, etc.
Verified

Reference:

https://help.salesforce.com/s/articleView?id=sf.order_management_fulfillment_order.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.order_management_return_order.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.order_management_change_order.htm&type=5

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QUESTION: 32

Which two objects are found within Order Management?

Fulfillment Order
Receipt
Cart
Payment Summary
Packing Manifest

Answer(s): A,D

Explanation:

Two objects that are found within Order Management are:
Fulfillment Order. A Fulfillment Order is a record that represents a group of products in an order that are fulfilled together from the same location. A Fulfillment Order has a lookup relationship to the Order Summary object, and it contains information such as the fulfillment location, delivery method,

status, etc.
Payment Summary. A Payment Summary is a record that represents a payment made for an order or part of an order. A Payment Summary has a lookup relationship to both Order Summary and Invoice objects, and it contains information such as the payment amount, method, status, etc.
Verified

Reference:

https://help.salesforce.com/s/articleView?id=sf.order_management_fulfillment_order.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.order_management_payment_summary.htm&type=

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Free Order-Management-Administrator Exam Braindumps (page: 8)

QUESTION: 29

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QUESTION: 30

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QUESTION: 31

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QUESTION: 32

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