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Salesforce Public Sector Solutions Accredited Professional Exam Questions
Public Sector Solutions Accredited Professional (Page 3 )

Updated On: 16-Feb-2026
Page 3 of 21
PDF with 96 Questions

A resident in the city of Richdale has concerns about unnecessary debris from construction at a nearby residence and has filed a complaint with the city. The city uses Public Sector Solutions for LPI (Licensing, Permitting & Inspections) to manage residential construction permits.
What three recommendations should a Technical Consultant provide to the city to handle complaints from residents and tie them back to existing residential construction permits?

  1. Link Inspections and Visits to Permit Applications
  2. Configure Inspections and Visits
  3. Link Cases to Permits
  4. Configure Action Plans on Cases and Permits
  5. Set up Business Rules Engine (BRE) to determine Complaint validity.

Answer(s): A,B,D

Explanation:

Linking inspections and visits to permit applications allows the city to track the progress and status of the inspections related to the complaints. Configuring inspections and visits enables the city to define the inspection types, schedules, checklists, and outcomes. Configuring action plans on cases and permits allows the city to automate the inspection tasks and workflows, assign them to inspectors, and collaborate on them using Chatter.


Reference:

https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/configure- inspections-and-visits



A government agency is planning a Public Sector Solutions implementation.
What are three main constraints that government agencies often have in project implementation?

  1. Workshops, Schedule and Cost
  2. Scope, Tools and Cost
  3. Scope, Resources and Cost
  4. Scope, Schedule and Cost

Answer(s): D

Explanation:

Scope, schedule and cost are the three main constraints that government agencies often have in project implementation. Scope defines the goals, deliverables, and requirements of the project. Schedule defines the timeline, milestones, and dependencies of the project. Cost defines the budget, resources, and risks of the project. These three constraints are also known as the project management triangle or the triple constraint.


Reference:

https://help.salesforce.com/s/articleView?id=psc_admin_concept_psc_overview.htm&type=5&lang uage=en_US



Bobahaven wants to implement the Grants Management module of Public Sector Solutions. They would like to allow constituents to apply online for grants and check the progress of grant applications. The Chief Marketing Officer and Head of Constituent Services have expressed their concerns about the security of the solution. They want to ensure they comply with privacy regulations around the storage and use of constituent's data, and they are wondering how to protect against bots potentially spamming the application forms.
What should the Technical Consultant suggest to Bobahaven to protect the application forms?

  1. Enable the Salesforce Spam Check for Experience Sites.
  2. Deploy grant application OmniScripts on Bobahaven's Experience Site pages set to 'Requires Login."
  3. Provide constituents with a search page on Bobahaven's website to look up application reference numbers and check the applications progress.
  4. Implement spam checking for Bobahaven's Experience Site forms using CAPTCHA.
  5. Set the external organization-wide default sharing settings for grant applications objects to Private.

Answer(s): D,E

Explanation:

Implementing spam checking for Bobahaven's Experience Site forms using CAPTCHA can help prevent bots from submitting fake or malicious grant applications. CAPTCHA is a feature that requires users to prove that they are human by solving a simple challenge before submitting a form. Setting the external organization-wide default sharing settings for grant applications objects to Private can help protect the privacy of the constituents' data. This means that external users cannot see any grant applications by default, unless they are explicitly shared with them.


Reference:

https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/create- guided-digital-forms-with-omniscript



A government agency is planning for a project Implementation. The project has to comply with regulations for storing protected health information (PHI).
What are two different Salesforce security tools that can be used to meet this requirement?

  1. Field Audit Trail
  2. Setup Audit Trail
  3. Event Monitoring
  4. Platform Encryption

Answer(s): A,D

Explanation:

Field Audit Trail and Platform Encryption are two different Salesforce security tools that can be used to meet the requirement of storing protected health information (PHI). Field Audit Trail allows government agencies to track changes to sensitive data fields over time and set retention policies for field history data. Platform Encryption allows government agencies to encrypt sensitive data at rest while preserving critical platform functionality.


Reference:

https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/secure- data-with-platform-encryption



A customer warns to provide recommendations to the public on what kind of license is required for their business (three types). Key attributes are required to determine the correct license type, such as city & county location, the volume of current business (in S), and the size of the building. The rules often change for the thresholds for the volume and size of the building, so the business needs to be able to update these rules easily.
What declarative components would be required to ask the public these questions and provide a recommendation based on the current rules?

  1. OmniChannel for capturing answers, along with a Reference Lookup Matrix to evaluate & recommend a license type
  2. OmniStudio for capturing answers, along with Einstein Al to evaluate & recommend a license type
  3. Lightning Web Component for capturing answers, along with Apex to evaluate & recommend a license type
  4. OmniScript for capturing answers, along with a Decision Matrix to evaluate & recommend a license type

Answer(s): D

Explanation:

OmniScript is a feature of OmniStudio, which is part of the Public Sector Solutions package. OmniScript allows the customer to create guided digital forms that can capture answers from the public and provide recommendations based on business logic. Decision Matrix is a component of OmniScript that can evaluate answers based on rules and conditions and recommend a license type accordingly.


Reference:

https://trailhead.salesforce.com/content/learn/modules/dynamic- assessments-with-public-sector-solutions/create-and-configure-omni-assessment-tasks






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