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Salesforce SALESFORCE-CERTIFIED-ADMINISTRATOR Exam
Salesforce Certified Administrator (Page 8 )

Updated On: 12-Feb-2026
Page 8 of 51
PDF with 248 Questions

An administrator gets a rush request from Human Resources to remove a user's access to Salesforce Immediately. The user is part of a hierarchy field called Direct Manager.
What should the administrator do to fulfil the request?

  1. Freeze the user to prevent them from logging in while removing them from being referenced in the
    Direct Manager field.
  2. Deactivate the user and delete any records where they are referenced in the Direct Manager field.
  3. Change the user's profile to read-only while removing them from being referenced in the Direct Manager Field.
  4. Delete the user and leave all records where they referenced in the Direct Manager Field without changes.

Answer(s): A



AW Computing (AWC) occasionally works with independent contractors, who the company stores as Contacts in Salesforce. Contractors often change agencies, and AWC wants to maintain the historical accuracy of the record.
What should AWC use to track Contacts?

  1. Use a partner community to track the Contacts.
  2. Create a new Contact record for each agency.
  3. Create a Junction object to track many-to-many relationship.
  4. Enable Contacts to multiple Accounts.

Answer(s): D



Which two actions should an administrator perform with Case escalation rules? Choose 2 answers

  1. Re-open the Case.
  2. Send email notifications.
  3. Change the Case Priority.
  4. Re-assign the Case.

Answer(s): A,B



The Sales director at Cloud Kicks wants to be able to predict upcoming revenue in the next several fiscal quarters so they can set goals and benchmark how reps are performing.
Which two features should the administrator configure? Choose 2 answers

  1. Sales Quotes
  2. Opportunity List View
  3. Forecasting
  4. Opportunity Stages

Answer(s): A,C



Universal Containers requires a different Lightning page to be displayed when Accounts are viewed in the Sales Console and in the Service Console.
How should an administrator meet this requirement?

  1. Update page layout assignments.
  2. Define multiple record types.
  3. Assign Lightning pages as app default.
  4. Create different user profiles.

Answer(s): C






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