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Free Salesforce-Communications-Cloud Exam Braindumps (page: 4)

Page 3 of 20
PDF with 77 Questions

Universal containers (UC) is a communication service provider using commination cloud. As a part of internet order fulfillment, UC warehouse agents will use salesforce to enter a router's barcode and enter the shipping tracking number of the router. How should a Communication cloud consultant solve this requirement?

  1. Configure a manual task Orchestration item that will launch a flow to enter the router's barcode number and shipping tracking number.
  2. Configure an Autotask Orchestration item that will automatically launch an OmniScript to enter the router's barcode number and shipping tracking number
  3. Configure a Manual Task Orchestration item that will launch an OmniScript to enter the router's barcode number and shipping tracking number
  4. Configure a Push Event Orchestration item that will receive the router's barcode number and shipping tracking number

Answer(s): C



Universal containers (UC) is a communication service provider using commination cloud. UC gathered the following from their sales agent about their current legacy system quoting and order capture flows

· They often need to refer back to their documents for routine customer requests · They are able to handle the majority of customer request themselves despite of current challenges

· Routine customer requests require many clicks and they want the new system to focus user experience.
One of the common MACD transactions is to increase the quality of the assets What approach should a consultant recommend for designing the quoting and order capture flow in communication cloud to alleviate the agents' feedback while minimizing implementation efforts?

  1. Leverage guided selling OmniScripts for common use cases and the CPQ cart for other use cases.
  2. Leverage the CPQ cart for all cases minimize the implementation effort
  3. Build a custom CPQ Cart using FlexCards and LWC to align to the legacy systems UI
  4. Leverage omni scripts for all used cases to minimize the training efforts for the sales agents.

Answer(s): A



Universal communication is a digital cable leader across the United States. They have started using communication cloud for the B2B use case. One of their new requirements is One time charge (OTCs) that depend on multiple factors. Some of the factors are account related while other factors are product related. They already use matrix based pricing for their recurring price that depends on different sets of properties on product and account.
What approach should consultant take to implement OTC within the existing matrix- based recurring pricing model?

  1. Add more Columns within the existing matrix for recurring charges and calculate the OTCs using that matrix
  2. Create OTCs as additional products with Prices and add those products to the cart using a separate button that uses postCartitems
  3. Create Apex class and hook code to calculate the price and add as a step within the pricing plan
  4. Create another matrix for OTC's and add all the attributes from Account and product as input and price as Output.

Answer(s): A



ABC telecom is using the communication cloud for the B2C business, The B2B business now wants a new quoting solution for their complete B2B products. B2B customers are large enterprises with hundreds of sites, B2B sales representative wants to configure different products based on sites requirements, group sites together, apply discount as per negotiated price and generate a multi-site proposal document.
What Solution should a consultant recommend to meet the requirement above?

  1. Use Communication Cloud CPQ to create a quote associated with multiple service Accounts Import a list of Sites to represent service Account and configure offers.
  2. Leverage the communication cloud (CPQ) master quote and group quote capability to associate service accounts to group quotes. Each location can be associated with Quote Line Item
  3. Use Communication Cloud CPQ multisite Quote Capture to upload a site list and configure offers for the sites
  4. Use Enterprise Sales Management Quote Negotiation Process to capture Multi-site quote by uploading the site list and configuring the offers for the sites.

Answer(s): B






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