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Salesforce Salesforce-Communications-Cloud Exam Questions
Salesforce Communications Cloud Accredited Professional (AP) (Page 5 )

Updated On: 24-Feb-2026
Page 3 of 17
PDF with 77 Questions

An ABC telecom customer ordered an internet bundle along with router in their first order. At later date, the customer ordered another internet bundle. Their existing router supports all services.
What should be the scope of technical product so that the decomposition process generates fulfillment request lines (FRL) based on the exiting inventory item?

  1. Downstream Order Item Scope
  2. Top Order Item Scope
  3. Order Item Scope
  4. Account Scope

Answer(s): D



What are three main factors that should lead a consultant to consider assetization of a commercial product or service?

  1. The product services sold can undergo future attribute changes
  2. The Product sold is a device accessory such as phone case
  3. The product/service sold is high volume, one time billing event, such as a pay per view
  4. The product services sold will have child features added in the future
  5. The product Service sold has a recurring charge

Answer(s): A,D



Airtalk has recently acquired Mobitel, which uses communication cloud as in CPQ and order management system. Airtalk wants to upsell Mobitel products on its consumer portal to increase its revenue and make share without incurring the cost of migrating those products onto its own legacy CPQ and order management system.
What should a consultant recommend to quickly integrate Airtalk;s portal application with mobitel's Communication Cloud.

  1. Use Cart Based APIs
  2. Use Digital Commerce APIs
  3. Use CPQAppHandler Methods
  4. Use EPC APIs

Answer(s): B



Universal containers (UC) is a communication service provider using commination cloud. As a part of internet order fulfillment, UC warehouse agents will use salesforce to enter a router's barcode and enter the shipping tracking number of the router. How should a Communication cloud consultant solve this requirement?

  1. Configure a manual task Orchestration item that will launch a flow to enter the router's barcode number and shipping tracking number.
  2. Configure an Autotask Orchestration item that will automatically launch an OmniScript to enter the router's barcode number and shipping tracking number
  3. Configure a Manual Task Orchestration item that will launch an OmniScript to enter the router's barcode number and shipping tracking number
  4. Configure a Push Event Orchestration item that will receive the router's barcode number and shipping tracking number

Answer(s): C



Universal containers (UC) is a communication service provider using commination cloud. UC gathered the following from their sales agent about their current legacy system quoting and order capture flows

· They often need to refer back to their documents for routine customer requests · They are able to handle the majority of customer request themselves despite of current challenges

· Routine customer requests require many clicks and they want the new system to focus user experience.
One of the common MACD transactions is to increase the quality of the assets What approach should a consultant recommend for designing the quoting and order capture flow in communication cloud to alleviate the agents' feedback while minimizing implementation efforts?

  1. Leverage guided selling OmniScripts for common use cases and the CPQ cart for other use cases.
  2. Leverage the CPQ cart for all cases minimize the implementation effort
  3. Build a custom CPQ Cart using FlexCards and LWC to align to the legacy systems UI
  4. Leverage omni scripts for all used cases to minimize the training efforts for the sales agents.

Answer(s): A






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