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Salesforce Salesforce-Communications-Cloud Exam
Salesforce Communications Cloud Accredited Professional (AP) (Page 5 )

Updated On: 1-Feb-2026
Page 3 of 17
PDF with 77 Questions

ABC communication is using communication cloud for managing its product catalog. The inventory maintains SKUs and enter data related to SKUs. A consultant is analyzing options to sync the SKU data with communication cloud EPC products in the product catalog.
Which communication cloud feature should consultant recommend for this use case to minimize the customer issue

  1. Integrate communication cloud with inventory management system using enterprise product catalog REST APIs. The inventory will expose the EPC API to create the product and product related records in the product catalog.
  2. Create a custom trigger to insert product and related records in the product catalog, Export data related attribute from inventory management system in .csv format and related records in the product catalog.
  3. Export the SKU data as product and attribute from the inventory management system in .csv format, create a custom object to ......trigger on custom object to insert product and related records in the product catalog.
  4. Integrate communication cloud with the inventory management system using CPQ API getCartProducts. The inventory management system expose EPC API to create product and create records in the product Catalog.

Answer(s): A



An ABC telecom customer requested a change to their existing services which resulted in new set of assets. At later date customer changed from device based to an installment based contract. After few year customer then requested to change their telephone number.
Which object of communication data model should a consultant use to manage the life cycle of assets over a time?

  1. Service Entitlement
  2. Service Account
  3. Contract Line Item
  4. Subscription

Answer(s): D



United Telecom (UT) has a high-level of customization in their exiting cultural landscape, which results in higher cost on maintenance and development. They have chosen communication cloud with an expectation that they will be able to drive down the operational cost.
What are the two option to achieve the expectation?

  1. Assess the entire architecture and identify ways to replicate the legacy system in Communication Cloud.
  2. Handle the complex business processes manually outside the IT landscape.
  3. Harmonize their business plan to reduce the complexity
  4. Access the entire architecture to identify application that can be decommission.

Answer(s): C,D



Universal containers (UC) is implementing communication cloud. One of the KPIs for their digital transformation is to reduce time to market for new product and products changes since it is currently takes three-month end to end to launch new product.
Which two actions will help measure product time to market in communication loud?

  1. Leverage the EPC functionality to track the product related configuration.
  2. Create a Product Time to market app from template in CRM analytics to track the product time to market
  3. Create salesforce report on EPC project object to track the product time to market.
  4. Create a salesforce Report on the Product object to track the product time to market

Answer(s): C



United Telecom has completed the high level design (HLD) phase and has information about the objects involved, data volumes, and file requirements, which three steps should a consultant take to assess the storage need on communication cloud.

  1. Analyze an external data storage system for more cost effective data storage
  2. Access the archiving strategy and determine how storage will be cleared though archiving.
  3. Analyze the storage usage of the existing legacy system
  4. Calculate the file and data storage required based on required data volume and file attachment requirements.
  5. Identify the storage needs between data storage and file storage.

Answer(s): B,C,D



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