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Free Salesforce-Loyalty-Management Exam Braindumps (page: 13)

Page 13 of 27
PDF with 102 Questions

In order to view the information pertaining to a member's recent transactions and manual adjustments on the Contact record, what are the two suggestions that an IT Administrator should propose to the Member Services team? Select two

  1. Incorporate the `Member Summary Embedded Dashboard' on the Contact record
  2. Incorporate the Member Service Manager Home Dashboard on the Contact record
  3. Incorporate the `Transaction Journals' related list on the Contact record
  4. Incorporate the `View Member Profile' component on the Contact record

Answer(s): A,C

Explanation:

To view information pertaining to a member's recent transactions and manual adjustments on the Contact record, an IT Administrator should propose:
Incorporate the `Member Summary Embedded Dashboard' on the Contact record (A): This dashboard can provide a comprehensive overview of a member's loyalty activities, including recent transactions and adjustments, directly within the context of their Contact record. Incorporate the `Transaction Journals' related list on the Contact record (C): By adding this related list, the Member Services team can easily access detailed transaction and adjustment records associated with the loyalty program member directly from the Contact record, facilitating quick and informed customer service interactions.
Options B and D, involving the Member Service Manager Home Dashboard and the `View Member Profile' component, do not directly address the need to view transactional information on the Contact record.



What are the three essential steps to establish a Loyalty promotion with Salesforce CDP and Marketing Cloud? Select three

  1. Transmit Loyalty Promotion Segments to Marketing Cloud
  2. Automatically Generate a New Individual Relationship
  3. Activate and Publish the Segment
  4. Enable Connector Settings on all the Loyalty Objects E. Enable Service Connector for Promotion Escalations.

Answer(s): A,C,D

Explanation:

To establish a Loyalty promotion with Salesforce CDP (Customer Data Platform) and Marketing Cloud, the three essential steps are:

Transmit Loyalty Promotion Segments to Marketing Cloud (A): This step involves sharing segmented data from Salesforce CDP to Marketing Cloud, enabling targeted marketing campaigns based on loyalty promotion criteria.
Activate and Publish the Segment (C): Once the segments are defined and populated with the relevant Loyalty Program Members, the segment needs to be activated and published to be used in campaigns and promotions within Marketing Cloud.
Enable Connector Settings on all the Loyalty Objects (D): This involves configuring the integration between Salesforce CDP, Loyalty Management, and Marketing Cloud by enabling the necessary connector settings, ensuring seamless data flow and communication between these platforms for the promotion.
Option B (Automatically Generate a New Individual Relationship) and E (Enable Service Connector for Promotion Escalations) are not directly related to the essential steps for establishing a loyalty promotion with Salesforce CDP and Marketing Cloud.



A company has an existing Loyalty Program. The Salesforce Administrator has been asked to automate the current redemption process for non-qualifying points based on the products, regions, available dates and tiers.
What task does the Administrator need to complete first to implement a decision table for the redemption process?

  1. Create a decision table with input & output values
  2. Create a flow to confirm members have points to redeem
  3. Set the "Is Redeemable" flag on the Loyalty Program Currency
  4. Create an object with fields for storing redemption details

Answer(s): A

Explanation:

To automate the current redemption process for non-qualifying points based on various criteria like products, regions, available dates, and tiers, the Administrator needs to first Create a decision table with input & output values (A). A decision table in Salesforce Loyalty Management allows for the specification of complex redemption rules and conditions in a structured format, making it the foundational step in automating the redemption process. This table will define how non-qualifying points can be redeemed under different scenarios, serving as the basis for the automated redemption logic.



Cloud Kicks has tasked its Loyalty Consultant with setting up its new Loyalty Management platform. The business requirement is to create personalized experiences across its customer journey.
Which solution should the Loyalty Consultant utilize to create personalized customer experiences?

  1. Salesforce Sales Cloud
  2. Salesforce Marketing Cloud
  3. Salesforce Slack
  4. Salesforce Order Management System

Answer(s): B

Explanation:

To create personalized experiences across Cloud Kicks' customer journey, the Loyalty Consultant should utilize Salesforce Marketing Cloud (B). Marketing Cloud provides a comprehensive suite of marketing tools designed to create personalized customer journeys, segment audiences, and deliver targeted content and communications. Leveraging Marketing Cloud's capabilities in conjunction with Loyalty Management allows for the creation of highly personalized and engaging experiences for loyalty program members, enhancing customer satisfaction and loyalty.



Page 13 of 27



Post your Comments and Discuss Salesforce Salesforce-Loyalty-Management exam with other Community members:

Shawn commented on October 24, 2024
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K commented on October 23, 2024
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Jayson commented on October 23, 2024
Can someone confirm if this is for the 7th edition or not?
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Good questions
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Out of curiosity (I thought the 1101 had 90 questions and the 1102 has 90 questions) which questions exactly on this test rotation or is it random?
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