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Free USER-EXPERIENCE-DESIGNER Exam Braindumps (page: 16)

Page 16 of 54
PDF with 210 Questions

During user interviews, a UX Designer discovers that the most common daily task for users is to look for and view commonly used reportsusing the global search bar.
What should be done to improve their experience?

  1. Make the global search bar bigger on every page.
  2. Update the Home page with access to commonly used reports.
  3. Add the Daily Task component to the Home page.
  4. Create a mood board to communicate the visual style of the UI.

Answer(s): B

Explanation:

The best option for improving the user experience of looking for and viewing commonly used reports is to update the Home page with access to commonly used reports. This way, the user can quickly access the reports they need without having to use the global search bar every time. This also follows the principle of designing for the user's goals and tasks, which is one of the learning objectives for the Salesforce User Experience Designer certification.


Reference:

[Design for the User's Goals and Tasks], [Change or Add Report Chart and Dashboard Components to Home Page]

: https://trailhead.salesforce.com/en/content/learn/modules/ux-designer-certification-prep/design- for-the-users-goals-and-tasks : 1



How would a UX Designer Differentiate between voice and tone?

  1. Voice reflects the expression and tone is the way one designs.
  2. Voice reflects the character and tone is one's strength.
  3. Voice reflects the frequency and tone is one's pitch.
  4. Voice reflects the personality and tone is the way one speaks.

Answer(s): D

Explanation:

Voice and tone are two important aspects of UX writing that affect how users perceive and interact with a product. According to the Salesforce User Experience Designer Exam Guide, voice and tone are defined as follows:
Voice reflects the personality of the brand or product. It is consistent and does not change depending on the context or situation. Voice conveys the values, mission, and identity of the brand or product through the choice of words, phrases, and style of communication. Tone reflects the way the voice speaks to the users. It is context-specific and can change depending on the user's mood, goal, and situation. Tone conveys the attitude, emotion, and empathy of the voice through the use of punctuation, grammar, and formatting. For example, Mailchimp is a brand that has a distinctive voice and tone. Their voice is friendly, humorous, and quirky. Their tone varies depending on the user's experience, such as congratulating them for a successful campaign, or apologizing for an error. They use a tone map to guide their writers on how to adjust their tone for different scenarios.


Reference:

: [Salesforce User Experience Designer Exam Guide]
: [Voice and Tone | Salesforce Style Guide for Documentation and UX Writing] : [Voice and Tone | Salesforce Trailhead]
: [UX writing 101: A beginner's guide to mastering tone of voice] : [Tone of Voice and User Experience | UX Magazine]
: [Things I learned designing the voice and tone for our company]

: [How to use voice and tone in UX writing]
: [Voice and Tone | Mailchimp Content Style Guide]



A UX Designer has been asked to improve Salesforce adoption among salesrepresentatives at Cloud Kicks. After conducting stakeholder and user interviews, the designer finds there is no clear, consistent sales process.
What should the designer do next?

  1. Tell the customer they need to improve operations before any work can be done.
  2. Log the findings and move forward with presenting possible solutions.
  3. Recommend Field Level Validation to ensure users are entering the correct data.
  4. Conduct a workshop with stakeholders to align on the current state and build consensus.

Answer(s): D

Explanation:

A UX designer's role is not only to design solutions, but also to facilitate collaboration and communication among stakeholders and users. A clear, consistent sales process is essential for Salesforce adoption, as it defines the steps and actions that sales representatives need to take to close deals. Without a common understanding of the sales process, the UX designer cannot design a Salesforce solution that meets the needs and expectations of the users and the business. Therefore, the designer should conduct a workshop with stakeholders to align on the current state and build consensus on the desired future state. A workshop is an interactive session where the designer can use various techniques, such as journey mapping, persona creation, user stories, and prioritization, to elicit the pain points, goals, and requirements of the stakeholders and users. A workshop can also help the designer to establish trust and rapport with the participants, and to gain their buy-in and feedback for the proposed solution.


Reference:

Salesforce Adoption Strategies | Salesforce Trailhead, 6 Guiding Principles to Maximize Your Salesforce Adoption | Salesforce Admins



A UX Designer wants to understand the mental model of employees who have requested a new internal community, The brief specifies what the employees should be able to do on the site, but the designer needs to suggest a suitable architecture.
Which technique should be used?

  1. User Test
  2. Cognitive Walkthrough
  3. Tree Testing
  4. Card Sorting

Answer(s): D

Explanation:

Card sorting is a technique that helps UX designers understand the mental model of users and how they organize information into categories. Card sorting involves giving users a set of cards, each with a piece of information or a feature, and asking them to sort them into groups that make sense to them. The designer can then analyze the results and identify patterns, similarities, and differences among the users' categorizations. Card sorting can help the designer suggest a suitable architecture for the new internal community, based on how the employees think about the site's content and functionality. Card sorting can be done in person or online, using tools like OptimalSort or UserZoom.


Reference:

[Salesforce Certified User Experience Designer Exam Guide], Section 2.1: Conduct user research [UX Designer Certification Prep: User Research], Unit 3: User Research Methods

[Prepare for Your UX Designer Credential], Trailmix: User Research [Card Sorting: A Definitive Guide]1



Page 16 of 54



Post your Comments and Discuss Salesforce USER-EXPERIENCE-DESIGNER exam with other Community members:

Paul K commented on November 27, 2023
i think it should be a,c. option d goes against the principle of building anything custom unless there are no work arounds available
INDIA
upvote

Angel commented on August 30, 2023
i think you have the answers wrong regarding question: "what are three core principles of web content accessibility guidelines (wcag)? answer: robust, operable, understandable
UNITED STATES
upvote

pepe el toro commented on September 12, 2023
this is so interesting
Anonymous
upvote

Paul K commented on November 27, 2023
I think it should be A,C. Option 'D' goes against the principle of building anything custom unless there are no work arounds available
INDIA
upvote

pepe el toro commented on September 12, 2023
this is so interesting
Anonymous
upvote

Angel commented on August 30, 2023
I think you have the answers wrong regarding question: "what are three core principles of web content accessibility guidelines (WCAG)? Answer: Robust, Operable, Understandable
UNITED STATES
upvote