QUESTION: 65

Users from a small group within a Sales team have complained about an object that is often usedonly by team that has not been added to their Lightning app. Due to the small volume of users, the administrator is not considering creating a new app for them.
Which two Salesforce feature should be suggested to improve the end-user experience? Choose 2 answers

Favorite the often-used object.
Add the object's related list to the Home page.
Personalize the navigation bar.
Create a custom component on a Dashboard.

Answer(s): A,C

Explanation:

The two Salesforce features that should be suggested to improve the end-user experience are:
Favorite the often-used object. This feature allows the users to bookmark the object's tab and access it quickly from the Favorites menu in the header. This way, the users do not have to search for the object in the App Launcher or switch to a different app to use it. Personalize the navigation bar. This feature allows the users to customize the navigation bar in their Lightning app by adding, removing, or reordering the items. This way, the users can add the object they often use to their navigation bar and access it easily from any page in the app.

Reference:

: Favorites in Lightning Experience
: Personalize Your Navigation Bar

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QUESTION: 66

A UX Designer is creating a customer support site in Experience Builder that will be internationalized across 12 different countries.
Which two design considerations should be made when planning for this site?

Countries may read text in a different (right to left vs. left to right) and layoutswill be to be adjusted.
Country flags used as links to adjust languages provide an ideal way to switch between locales or languages for users.
Colors may have different contrast rations in some countries and need adjust contrast for proper visibilityby users.
Colors may have different culture meanings in different countries, changing the intent of UI elements.

Answer(s): A,D

Explanation:

The two design considerations that should be made when creating a customer support site in Experience Builder that will be internationalized across 12 different countries are:
Countries may read text in a different direction (right to left vs. left to right) and layouts will need to be adjusted. This is because some languages, such as Arabic and Hebrew, are written from right to left, while others, such as English and French, are written from left to right. This affects not only the text alignment, but also the placement of UI elements, such as buttons, menus, icons, and images. To accommodate different reading directions, the site should use a flexible layout that can be mirrored or flipped based on the language setting. This also follows the principle of designing for accessibility and inclusion, which is one of the learning objectives for the Salesforce User Experience Designer certification12
Colors may have different cultural meanings in different countries, changing the intent of UI elements. This is because colors can convey different emotions, associations, and messages depending on the cultural context. For example, red can mean danger, passion, or luck, depending on the country. Therefore, the site should use colors that are appropriate and respectful for the target audience, and avoid colors that may be offensive or misleading. This also follows the principle of designing for the user's context and environment, which is another learning objective for the Salesforce User Experience Designer certification34

Reference:

[Design for Accessibility and Inclusion], [Add Languages to Your Aura Sites], [Design for the User's Context and Environment], [Color Meanings by Culture] : https://trailhead.salesforce.com/en/content/learn/modules/ux-designer-certification-prep/design- for-accessibility-and-inclusion : 1 : https://trailhead.salesforce.com/en/content/learn/modules/ux- designer-certification-prep/design-for-the-users-context-and-environment : 2 :
https://www.w3.org/International/questions/qa-scripts : 3 :
https://www.shutterstock.com/blog/color-symbolism-and-meanings-around-the-world : 4

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QUESTION: 67

A UX Designer is creating a custom To-Do List component to replace the standard Salesforce one.Their developer is using a parent-child Lightning Web Component (LWC) structure to build the component, creating a parent component for the list and a single repeated child component for each To-Do Item within the list.
Which two impacts of the LWC's Shadow DOM should be considered when designing or developing the stylesheets for these components?
Choose 2 answers

Any needed Saleforce Lightning Design System (SLDS) classes and styles must be imported into both the parent list and child items.
The CSS styles defined in the parent list component are not shared with the child items.
Any custom shared between the list and child items should be imported from a shared CSS file.
The CSS style defined in the parent list component are inherited by the child items

Answer(s): B,C

Explanation:

Shadow DOM is a web standard that encapsulates the internal document object model (DOM) structure of a web component. It isolates the component's markup and styles from the rest of the page, and prevents the component from being affected by or affecting the global DOM.
When designing or developing the stylesheets for a parent-child LWC structure, the following impacts of the shadow DOM should be considered:
The CSS styles defined in the parent list component are not shared with the child items. This is because the shadow DOM creates a boundary between the parent and the child components, and the styles defined in the parent component do not cascade down to the child components. This means that each component needs to define its own styles, or import them from a common source. This also means that the parent component cannot directly style the child components, or vice versa.
Any custom styles shared between the list and child items should be imported from a shared CSS file. This is a recommended practice to avoid duplicating the same styles in multiple components, and to maintain consistency and reusability. A shared CSS file can be created as a static resource, and imported into the components using the loadStyle() method from the platformResourceLoader module. Alternatively, a shared CSS file can be created as a LWC component, and imported into the components using the @import directive.

Reference:

: [Shadow DOM | Lightning Web Components Developer Guide | Salesforce Developers] : [Light DOM | Lightning Web Components Developer Guide | Salesforce Developers] : [Understanding Shadow DOM and Template in LWC SFDC Lightning] : [Shadow DOM, CSS and Styling Hooks in LWC what you need to know] : [How to Share CSS Between Lightning Web Components | Salesforce Developers Blog] : [How to Use a Shared CSS File in a Lightning Web Component | Salesforce Developers Blog]

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QUESTION: 68

Cloud kicks wants to incorporate human-centered design across its organization.
Which two practices should be adopted?

Including Innovative ideas to showcase technology
Observing user behavior
Putting oneself in the situation of the end user
Creating requirements based business leaders' priorities

Answer(s): B,C

Explanation:

Human-centered design is a practice where designers focus on people and their context, and seek to understand and solve the right problems for them. Human-centered design involves the following elements1:
Empathy. Designers need to genuinely care about the people they design for, and build empathy by immersing themselves in the community that will use their products or services. Creativity. Designers need to find creative ways to solve users' problems, and generate multiple ideas and prototypes that can be tested and refined.
Business needs. Designers need to make their products or services commercially successful, and align them with the goals and values of the organization. To incorporate human-centered design across its organization, Cloud Kicks should adopt the following two practices:
Observing user behavior. Designers should conduct user research and communicate with their users regularly, to understand their needs, motivations, challenges, and goals. Observing user behavior can help designers to identify the pain points and opportunities for improvement, and to validate their assumptions and hypotheses.
Putting oneself in the situation of the end user. Designers should empathize with their users, and try to see the world from their perspective. Putting oneself in the situation of the end user can help designers to create products or services that are relevant, useful, and desirable for them. The following two practices are not aligned with human-centered design, and should be avoided:
Including innovative ideas to showcase technology. Designers should not prioritize technology over people, and should not include features or functions that are not necessary or beneficial for the users. Including innovative ideas to showcase technology can lead to products or services that are complex, confusing, or frustrating for the users.
Creating requirements based on business leaders' priorities. Designers should not ignore the voice of the users, and should not create products or services that only satisfy the business needs. Creating requirements based on business leaders' priorities can lead to products or services that are irrelevant, useless, or undesirable for the users.

Reference:

Human-Centered Design: An Introduction, Practices, and Principles - Shopify

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