QUESTION: 101

Cloud Kicks (CK) wants to integrate learning in the flow of work and is considering using In-App Learning functionality. CK wants to assign learning content to employees as part of its onboarding process.
Which two features could be assignedto learners? Choose 2 answers

Trailmixes
Trails
Modules/Badges
External LMS Content

Answer(s): A,C

Explanation:

CK can assign learning content to employees using In-App Learning functionality in the following two ways:
Trailmixes: Trailmixes are custom learning paths that can include modules, projects, trails, and even external links. CK can create and assign trailmixes to learners based on their roles, goals, or interests. Learners can access trailmixes from the Learning Home or the Guidance Center in Salesforce. Modules/Badges: Modules are units of instruction that cover specific topics and skills. Badges are earned by completing modules or projects. CK can assign modules or badges to learners to help them learn specific features or functionalities in Salesforce. Learners can access modules or badges from the Learning Home or the Guidance Center in Salesforce.

Reference:

: In-App Guidance in Lightning Experience
: Learn MOAR in Spring '21 with In-App Learning
: Enable Users to Learn in the Flow of Work

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QUESTION: 102

Cloud Kicks (CK) wants to display contact information, including avatar, name, and title, for people who are related to a customer on a Record page. However, title space is available.
Which standard component's design should be used given CK's constraints?

Table
Tree Grid
Tiles
Interactive Cards

Answer(s): C

Explanation:

Tiles are standard components that display records or objects as a collection of boxes that contain a photo and additional information. Tiles are suitable for Cloud Kicks (CK) to display contact information, including avatar, name, and title, for people who are related to a customer on a Record page, as they provide a compact and visual way to show the relevant data. Tiles also allow users to interact with the records by clicking or tapping on them. Tiles can be customized to fit the available space and layout of the Record page.

Reference:

Components - Salesforce Lightning Component Library, Tiles - Lightning Design System

Interactive cards are compact components that can displayinformation such as avatars, names, and titles in an organized way. Additionally, Interactive Cards are designed to be responsive and can be used to display information on smaller screens, such as mobile devices, without taking up too much space. This makes them ideal for CK's use case, as they can display all of the required information within the limited title space. For more information, see the Salesforce Lightning Design System documentation (https://lightningdesignsystem.com/components/cards/#interactive-cards).

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QUESTION: 103

Which document should be the source of truth for consistency when implementing a company's brand on Salesforce?

Style Guide
DesignPrinciples
Pattern Library
Salesforce Lightning Design System

Answer(s): A

Explanation:

A style guide is a document that defines the visual identity and branding of a company, such as the logo, color palette, typography, iconography, imagery, and tone of voice. It helps ensure consistency and coherence across different platforms and channels, and communicates the company's values and personality.
When implementing a company's brand on Salesforce, the style guide should be the source of truth for consistency, as it provides the guidelines and rules for applying the brand elements to the user interface. A style guide can also include a pattern library, which is a collection of reusable UI components and design patterns that follow the style guide. A design principle is a statement that expresses the core values and goals of a design process, and guides the decision making and evaluation of a design solution. The Salesforce Lightning Design System (SLDS) is a set of design guidelines and resources for creating consistent and beautiful user experiences on the Salesforce platform. It can be used as a reference and a foundation for customizing the UI according to the company's style guide.

Reference:

: User Experience Designer Certification Prep: Module 5: Design User Interfaces : User Experience Designer Certification Prep: Module 7: Implement User Interfaces : What is a Style Guide and Why Every UX Designer Needs One : What is a Pattern Library and Why Should You Use One?

The Salesforce Lightning Design System (SLDS) is a comprehensive library of design patterns, components, and guidelines that enable developers and designers to create consistentuser interfaces on the Salesforce platform. It includes a comprehensive library of user interface components, guidelines for design consistency and accessibility, and detailed usage instructions. Using the Salesforce Lightning Design System ensures that all design elements and interactions on Salesforce use the same set of standards and patterns, resulting in a consistent and unified user experience. For more information, see the Salesforce Lightning Design System page (https://www.lightningdesignsystem.com/).

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QUESTION: 104

A UX Designer is designing a Service Cloud implementation for service representatives who should be able to view the history of cases that a specific customer has submitted.
Which hierarchy of information should the representative go through to view that list?

All Contacts > Contact Detail > Account Detail > Case Related List
All Contacts > Contact Detail > Case Related List > Account Detail
All Cases > Case Detail > Contact Detail > Account Related List
All Accounts > Account Detail > Contact Detail > Case Related List

Answer(s): D

Explanation:

To view the history of cases that a specific customer has submitted, the representative should go through the following hierarchy of information: All Accounts > Account Detail > Contact Detail > Case Related List. This is because cases are related to contacts, and contacts are related to accounts. By navigating from the account level to the contact level, the representative can see all the contacts associated with a specific account. Then, by selecting a contact, the representative can see the case related list, which shows all the cases that the contact has submitted or been involved in. This way,

the representative can view the history of cases for a specific customer in a logical and efficient manner.

Reference:

: UX Designer Certification Prep: Designing with Service Cloud | Trailhead :
Service Cloud Basics | Salesforce Help

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QUESTION: 101

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