QUESTION: 9

What are the benefits of using activity feedback?
Note: There are 2 correct answers to this question.

Generate QA reports with the captured data.
Generate checklist reports for the customer.
Assist technicians to record time and materials.
Assist technicians to capture resolutions.

Answer(s): A,B

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QUESTION: 10

What information is stored in the QR code used in the Customer Self-Service portal?

Customer Self-Service portal URL
Moment-Sets specific short URL
SAP Field Service Management URL
Equipment specific short URL

Answer(s): D

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QUESTION: 11

As a technician, you want to record expenses.
Which objects can you record expenses against?
Note: There are 3 correct answers to this question.

Equipment
Service call
Activity
Business partner
Purchase order

Answer(s): A,C,D

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You want your customers to be able to create service requests from the Customer Self- Service portal.
What are the prerequisites for providing this function?
Note: There are 3 correct answers to this question.

You must have Moment-Sets defined for equipment.
You must have auto-release of assignments.
You must have equipment records against your account.
You must have business rules configured.
You must have a portal user account.

Answer(s): A,C,E

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Free SAP C_C4H520_02 Exam Braindumps (page: 11)

QUESTION: 9

QUESTION: 10

QUESTION: 11

QUESTION: 12

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