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SAP C_FSM_2211 Exam
SAP Certified Application Associate - SAP Field Service Management (Page 3 )

Updated On: 1-Feb-2026
Page 3 of 26
PDF with 124 Questions

What are key functionalities of the SAP Field Service Management solution?
Note: There are 2 correct answers to this question.

  1. Mobile-Self Service
  2. Ticket Routing rules
  3. Service Level Agreement
  4. Automated Scheduling

Answer(s): A,D



What can you use to create and manage different absence and reservation types in order to accurately reflect a technician's availability?

  1. Time slots
  2. Assignment
  3. Service call
  4. Activity

Answer(s): A



Which of the following elements can be used in Smartforms?
Note: There are 3 correct answers to this question.

  1. Text Input, Picker, Series, Attachment
  2. Text Input, Picker, Status, Series
  3. Picker, Status, Series, Number Input
  4. Text Input, Description, Picker, Status
  5. Text Input, Status, Series, Formula

Answer(s): A,B,C



Where can service workflow steps be used in SAP Field Service Management?

  1. In customer self-service when submitting a self-service request
  2. In the Web application when planning a service
  3. In the mobile application when executing an activity
  4. In SAP Crowd Service when dispatching a service call

Answer(s): C



Which functionalities does the data sync rule enable for mobile application?
Note: There are 2 correct answers to this question.

  1. Controls the information stored in offline mode
  2. Decreases application memory usage
  3. Increases security measures
  4. Stores data in the native device cloud storage

Answer(s): A,B



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