QUESTION: 21

Which of the following statement is correct for SAP CRM Product Master? (Choose two.)

One product can have one relationship only.
Competitor product can be maintained in SAP CRM.
Additional data that is maintained under CRM data using set types and attributes can be replicated to SAP ECC via middleware.
You can maintain your own categories and hierarchies in CRM.

Answer(s): B,D

You are tasked with creating an Organizational Model in SAP CRM. The client wants to use both Sales & Service in SAP CRM, and logistics in SAP ERP. One of the organization element is called "Singapore Sales & Services". Which of the following are relevant questions to ask the client? (Choose two.)

Is the SAP CRM Org model to be used via RFC calls from SAP ERP? This would allow us to keep only the SAP CRM Org model and not to create an ERP Org model at all.
Is the Org model to be used in automatic org determination in SAP CRM?
Do we want the same Org model to be used for both Sales & Service or shouldwe create Service Org model and a Sales Org model separately in SAP CRM?
Is the Org model cannot used in an automatic org determination in SAP CRM?

Answer(s): B,C

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QUESTION: 23

Which of the below tool shows that which queue an agent is currently working in is called?

Navigation Bar
Call List Management
Manager Dashboard
Intent-Driven Interaction

Answer(s): C

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QUESTION: 24

Which capabilities are offered by partner processing within SAP CRM?

Partner processing determines which internal & external partners are involved.
Partner processing which sources the system should search to find the involved partners.
Partner processing determines which partners are mandatory within business transactions.
Rest all answers are correct

Answer(s): D

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