Scrum SPS Exam Prep
Scaled Professional Scrum (Page 2 )

• Sending calls to available agents quickly
• Balancing interactions across agents
• Preventing calls from being handled manually one at a time

• Workforce Management: Forecasts demand and schedules enough staff; it supports wait-time reduction but does not directly distribute calls.
• Skill-based Routing: Routes calls based on agent skills and may improve the customer experience, but the question is asking about the core feature that distributes calls efficiently.
• IVR: Lets callers navigate menus and self-service options; it does not primarily assign calls to agents.

• Keep earlier prompt versions.
• Identify the last version that produced acceptable output.
• Restore it as a baseline.
• Make small, controlled changes—ideally one significant change at a time.
• Test the output after each change.

• A: Discards useful information about what worked.
• B: Large simultaneous changes make it difficult to identify the cause of problems.
• D: Accepts output that does not meet the requirements.

• Configure row-level security (RLS) using the sales region and the HR manager’s identity.
• Publish the reports and datasets through a Power BI app.
• Grant the HR managers permission to use the app, but do not add them as workspace members.
• App users can view and interact with reports while RLS limits them to their region.
• They cannot modify the report layout because they do not have workspace editing permissions.

• Adding them to the workspace gives them workspace permissions that may allow report or dataset changes, depending on the assigned role.
• Creating copies is unnecessary and creates maintenance and security problems.
• Hosting datasets and reports in different workspaces does not, by itself, provide the required controlled access.

• Approve major information security policies
• Allocate funding and resources
• Set the organization’s risk appetite
• Ensure security supports business objectives

• Evaluating vendors is generally handled by security, procurement, or technical teams.
• Assessing risks is typically performed by security and risk-management professionals, with management accepting or prioritizing the risks.
• Monitoring regulatory adherence is usually handled by compliance, audit, or security functions.

1. Convert text and images into numerical embeddings.
2. Store or compare those embeddings.
3. Retrieve the most semantically similar items.

• Embedding model: Best for similarity search and retrieval.
• Generation model: Best for producing new text or other content from multimodal input.

• Compensating control: The server is end-of-life, so it may no longer receive security patches or support. Placing it on a restricted VLAN provides an alternative layer of protection by reducing who can access it and limiting its exposure.
• Technical control: VLAN segmentation and access control lists (ACLs) are technology-based mechanisms that enforce network access restrictions automatically.

• Managerial: Policies, procedures, and governance—not network configuration.
• Physical: Locks, guards, or barriers.
• Corrective: Restores systems after an incident.
• Detective: Identifies suspicious activity rather than restricting access.
• Deterrent: Discourages behavior but does not enforce access rules.

• Financial performance
• Customer perspective
• Internal business processes
• Learning and growth

• Increasing the number of indicators can make the scorecard cluttered and less useful. Measures should be limited to those that are strategically important.
• The scorecard is mainly a tool for implementing and monitoring strategy, not for formulating strategy.
• It should contain both leading indicators and lagging indicators. Leading indicators predict future performance, while lagging indicators measure results already achieved.

apex 
for (Account updatedAccount : Trigger.new) { 
    AccountTriggerHelper.notinyxternalSystem(updatedAccount.Id); 
}

• Too many callouts: The callout occurs asynchronously in the future method, and each future transaction can perform its permitted callouts.
• Too many SOQL queries: The SOQL query is inside the future execution, not repeatedly in the trigger transaction.
• Callout from triggers not supported: Direct callouts from triggers are prohibited, but the trigger delegates the callout to asynchronous Apex, which is the correct pattern.

• CSIRT: A team that responds to and manages security incidents.
• CVSS: A scoring system for rating the severity of vulnerabilities.
• SOAR: A technology platform for automating and coordinating security operations and incident response.

• Accept: Acknowledging the risk without taking additional action.
• Transfer: Shifting responsibility or financial impact to another party, such as through insurance or outsourcing.
• Mitigate: Reducing the likelihood or impact of the risk through controls.
• Avoid: Eliminating the activity or condition that creates the risk.

• Accept: Acknowledging the risk without taking additional action.
• Transfer: Shifting the risk’s impact to a third party, such as through insurance or outsourcing.
• Mitigate: Reducing the likelihood or impact of the risk through security controls.
• Avoid: Eliminating the activity or process that creates the risk.

• Subject: The entity that initiates an action—here, Derrick/user account.
• Object: The resource being accessed— the file.
• Action: Reading the file.

• C — Some risks cannot be eliminated.

• D — Accepting residual risk does not imply recklessness.

• E — Most companies in this industry will say something similar.

• Maintain head office control: Transfer pricing generally supports decentralisation rather than direct head-office control.
• Establish centralised decision making: This conflicts with divisional autonomy.
• Develop a top-down culture: Transfer pricing is intended to support empowered divisions and goal congruence, not impose purely top-down management.

• Owner, Contributor, and Network Contributor provide sufficient management permissions.
• Reader can view Traffic Analytics data but cannot enable or configure it.

• B — Reviewing the strategy: Usually performed by a security steering committee or other governance body.
• C — Communicating the strategy: The security manager may help communicate it, but communication is not the primary governance responsibility tested here.
• D — Approving the strategy: Approval belongs to executive management or the appropriate governing authority, not the person who develops it.

• Compare each server’s drive specifications and performance data.
• Identify the drive that is faulty, slow, or mismatched.
• Replace it with a drive that matches the required interface, capacity, and performance characteristics.
• Avoid selecting a slower drive, because storage performance can bottleneck the entire server.
• In a redundant array, use a compatible replacement so rebuilding does not create unnecessary performance degradation.

• Disaster recovery backups
• Long-term backup retention
• Data archiving that still needs occasional access

• Multi-Regional Storage: Intended for frequently accessed data needing broad geographic availability; it costs more.
• Regional Storage: Suitable for frequently accessed data within one region.
• Nearline Storage: Intended for data accessed roughly once per month, such as monthly backups.
• Coldline Storage: Better fit for backups accessed only during a disaster or occasional recovery event.

• Reviewing security objectives to ensure they support business goals.
• Ensuring security requirements are integrated consistently across business units.
• Coordinating security policies, risk management, controls, and awareness activities.

• Executive management: Provides direction, funding, and support, but usually does not manage day-to-day security integration.
• Board of directors: Provides governance and oversight, not operational security coordination.
• Steering committee: Helps coordinate and prioritize initiatives, but the CISO typically owns the overall security program and ensures its integration.

• Prevent connections to malware command-and-control servers
• Identify infected systems making those DNS requests
• Collect information for incident response

• A: Attackers do not normally use sinkholes to map a company’s domain structure.
• B: Redirecting employees from legitimate sites to attacker-owned sites describes malicious DNS manipulation, not a defensive sinkhole.
• D: Attracting attackers away from real resources is more closely associated with a honeypot or deception system.

• contoso.onmicrosoft.com
• contoso1.onmicrosoft.com

• onmicrosoft.com domains: Maximum of five per tenant.
• Custom domains: Domains that your organization owns and verifies in Microsoft 365.

• 16GB RAM: A 64-bit OS is needed to use more than roughly 4GB effectively, but RAM capacity does not prove the CPU supports 64-bit operation.
• 500GB HDD: Storage capacity has no bearing on OS architecture.
• 1Gbps Ethernet: Network speed is unrelated to CPU architecture.

• The selling division receives a credit based on a favourable transfer price, often market price or full cost plus a profit margin.
• The receiving division is charged a lower amount, such as marginal cost or another agreed price.
• The difference is accounted for centrally by head office or a corporate adjustment.

• Drops packets when traffic exceeds a certain bitrate: This describes traffic policing, not shaping.
• Fragments large packets and queues them: Shaping does not fragment packets as its primary congestion-control action.
• Drops packets randomly from lower-priority queues: Packet dropping may occur if a shaping queue becomes full, but it is not the defining behavior.

• Shaping: buffers and delays excess traffic.
• Policing: drops or marks traffic that exceeds the configured rate.

1. Ensure BOMs can include subcomponents ? Configure an entity relationship

1. Report changes made by engineers ? Enable auditing

• Configure entity relationship
• Configure auditing

• Azure Resource Manager (ARM) templates define the virtual machines and related Azure resources declaratively. You can deploy the same template repeatedly, ensuring consistent VM sizes, networking, storage, extensions, and other infrastructure settings.

• PowerShell DSC extension applies and maintains the required Windows configuration inside each VM. DSC is state-based: if a setting changes or becomes incorrect, DSC can bring it back to the desired configuration.

• Azure Pipelines deployment groups organize deployment targets, but they do not primarily enforce ongoing VM configuration.
• Custom Script Extension runs setup scripts, but it is generally less maintainable and does not continuously enforce configuration like DSC.
• Pipeline stage templates reuse pipeline workflow definitions; they do not configure the VMs themselves.

• Blue team: Defends systems, monitors activity, and responds to attacks.
• Purple team: Coordinates red- and blue-team activities to improve defenses.
• White team: Oversees or manages the exercise, including rules and scope.

• netstat: Shows local network connections and listening ports, but not which WAN path carries the traffic.
• nslookup: Resolves domain names to IP addresses.
• ping: Tests reachability and latency but does not show the route.

• terraform apply
• terraform destroy

• SOW
• SLA
• MOA
• MOU

• Share of overall contribution: part of the organization’s total contribution is allocated to the supplying division.
• Dual pricing: the supplying division may record a higher transfer price while the receiving division records a lower price, with central accounts absorbing the difference.
• A centrally imposed price range: this may allow the transfer price to be set above variable cost, helping the supplying division recover fixed costs.

• Espionage: Stealing information for intelligence or competitive purposes.
• Data exfiltration: Unauthorized removal or transfer of data.
• Nation-state attack: An attack sponsored or conducted by a government.
• Shadow IT: Unapproved technology or methods used to access organizational resources.

• If the Facebook user is new, Salesforce invokes createUser.
• If the user already exists, Salesforce can invoke updateUser.
• The handler can read the latest data from Facebook, such as name, email, or other profile attributes, and update the corresponding Salesforce user.

• B: A scheduled job is unnecessary and would not provide real-time synchronization during authentication.
• C: A Facebook signed request is not the standard mechanism for updating Salesforce user records in this authentication-provider setup.
• D: SAML Just-in-Time provisioning applies to SAML identity providers, not Facebook OAuth authentication.

• The servers are powered on.
• The network is functioning.
• Devices can still reach the server network.

• ARP poisoning: Redirects or intercepts local network traffic; it usually affects communication paths rather than overwhelming a service.
• Jamming: Disrupts wireless or radio signals. It would not fit a system that remains accessible from devices on the server network.
• Kerberoasting: Attempts to crack service-account credentials from Kerberos tickets; it does not normally cause an immediate outage.

• A. Microsoft 365 group with Assigned membership
• C. Microsoft 365 group with Dynamic User membership

Why?

• Assigned membership: You explicitly add User1, User2, and User3.
• Dynamic User membership: Membership is automatically determined by a rule based on user attributes.

Why the other options are incorrect

• B and D: Security groups do not support the Microsoft 365 group expiration policy.
• E: Dynamic Device groups are intended for devices, not these users, and are also security groups.

• R-squared: Typically used for regression, not classification.
• RMSE: Measures prediction error for continuous numerical values, so it is not the best fit here.
• Learning rate: A training hyperparameter that controls how quickly the model updates its weights; it is not an evaluation metric.

• GPU: A failure may cause no video output, but the PC usually still powers on.
• RAM: Can prevent booting or produce error beeps, but fans and power indicators generally work.
• CPU: Can prevent startup or booting, but it usually does not cause a completely lifeless system.

• SQL injection (SQLi): Attacks databases by inserting malicious SQL commands.
• Cross-site scripting (XSS): Injects scripts into web pages viewed by other users.
• Sideloading: Installing an application from outside the official app store. It may install unauthorized apps, but it does not generally unlock the operating system or enable restricted system features.

1. Create or verify cost groups

1. Set up the item model group

1. Create the costing version

1. Enter or calculate item costs

1. Activate the standard costs

• Employees can use approved devices from remote locations or worldwide offices.
• Users do not need to carry or insert extra hardware.
• It helps prevent account takeovers from unknown devices.

• Geotagging: Restricts access based on location, which could interfere with remote work and travel.
• Smart cards: Require additional physical equipment and card readers.
• Time-based logins: Limit access according to time but do not strongly bind access to an authorized user device.

• A — Correct: Flow Builder is declarative and visual, so administrators and other non-developers can participate in designing and improving business processes without writing Apex.
• D — Correct: Flow Builder provides visual debugging tools, allowing an admin to test paths, inspect variable values, and identify where a specific business case fails.
• E — Correct: A flow’s visual structure documents the logic and makes later maintenance easier than reading and updating custom Apex code.

• B — Incorrect: Flow debugging does not attach a debugger to live customer sessions. The admin uses Flow Builder’s debug functionality with test inputs; this is not live-session debugging and should not be used to monitor real customer transactions.

• Import: Copies data into the Power BI model. It requires scheduled or manual refresh, so it may not meet the two-minute requirement.
• Live connection: Connects to an existing Power BI semantic model or Analysis Services model; it is not the appropriate choice for connecting directly to the Azure SQL database in this scenario.

kusto 
Event 
| summarize make_set(EventID) by Computer

• summarize groups records.
• by Computer creates one result row per virtual machine.
• make_set(EventID) returns an array containing unique event IDs for that computer.

kusto 
| summarize make_list(EventID) by Computer

• Each Case must follow defined support steps.
• Each step must be completed within a specified time limit.

• Case Escalation Rules: Escalate Cases based mainly on age or criteria; they do not model a complete sequence of service steps.
• Process Builder with Scheduled Actions: Can automate time-based actions but is not the standard framework for Case service-level commitments.
• Omni-Channel Routing: Routes work to agents based on capacity and priority; it does not track Case lifecycle deadlines.

• Managerial: policies, standards, risk management, governance
• Operational: procedures carried out by people, such as training, incident response, and backups
• Technical: firewalls, encryption, access-control systems
• Physical: locks, guards, cameras

• Cloud architecture
• Data architecture
• Platform engineering
• Data engineering
• Provisioning and modernization

• Data protection is associated mainly with security and risk management.
• Data governance belongs to the governance perspective.
• Data science is not an AWS CAF capability.

• BCP (Business Continuity Plan): è più ampio e mira a mantenere le funzioni essenziali dell’organizzazione durante un’interruzione. Il DRP è una componente più specifica del BCP.
• Communication plan: stabilisce come comunicare con dipendenti, cittadini e altre parti interessate, ma non ripristina i sistemi.
• IRP (Incident Response Plan): gestisce la risposta iniziale a un incidente di sicurezza, come un attacco informatico, non principalmente il recupero da un disastro fisico.

• A — Increasing the minimum password length to 14 characters: Longer passwords have more possible combinations, making them harder to guess or crack through brute force.
• F — Requiring at least one special character: This increases password complexity and expands the possible character combinations.

• MD5 to SHA-512: Improves password-hash resistance, but does not stop users from choosing easy-to-guess passwords. Also, modern systems should use a password-specific hashing algorithm such as bcrypt, scrypt, or Argon2.
• Increasing maximum age to 120 days: Leaves weak passwords in use longer.
• Reducing minimum length to 10: Makes guessing easier.
• Reducing minimum age to zero: Allows immediate password changes but does not make the password itself harder to guess.

• Separate accounts/domains create a strong administrative boundary between non-production and production.
• Separate projects provide distinct IAM boundaries, billing, quotas, service accounts, and resources.
• Developers can receive permissions in the development project without automatically gaining access to production.
• Production administrators can be restricted from development resources, supporting separation of duties and least privilege.

• A: Creates excessive project fragmentation without being required by the stated requirement.
• C: Keeps development and production under one account and does not clearly separate administrative duties.
• D: Uses one account and only two projects; it provides some project isolation but weaker organizational separation.