Palo Alto Networks

SDI SD0-101 Exam Questions
Service Desk Analyst Qualification (Page 2 )

Updated On: 5-Mar-2026

Pass your Service Desk Analyst Qualification exam with these free questions dumps in pdf.

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Download PDF version with 165 Questions

QUESTION: 1

Some things can get in the way of good communication which of these options has the biggest impact on a Service Desk?

Noise and general chatter
Inappropriate SLAs in place
An unreliable IT infrastructure
Theusers status in the organisation

Answer(s): A

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QUESTION: 2

Which option is the best example of a closed question?

What are the symptoms of your Incident?
Tell me what you were doing immediately prior to the Incident?
What version of the software do you have?
How can I be of help?

Answer(s): C

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QUESTION: 3

What is the best type of questioning to use to disengage a caller whilst ensuring aprofessional approach to call management?

Reflective questions
Rapid questions
Open questions
Closed questions

Answer(s): D

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QUESTION: 4

Which of these options is NOT part of the correct procedure for putting a user on hold?

Asking the user for permission to remotely access their system
Communicating a valid reason for putting the user on hold
Giving the user a reasonable time frame
Regularly updating the user about the wait-time

Answer(s): A

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QUESTION: 5

Your organisation has recently implemented SLAs and OLAs. A new starter on your team has confided in you that they dont really understand what an OLA is; how would youexplain it to him/her?

It is a legally enforceable contract between a user and a supplier to ensure usersatisfaction with services offered
It is an ad-hoc arrangement between internal support teams that is helpful to the support of a contract
It is an agreement between internal support teams that defines the support necessary to meetdelivery of IT Services
It is a methodology used to measure compliance to standards ofbehaviour

Answer(s): C

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SD0-101 Exam Discussions & Posts

NSPK Commented on December 16, 2025
Q. 16 Ans: - A, D, E (Create an action plan template with a delivery task and assign it to a visit, change the action plan type delivery, assign the action plans permission set to the sales manager). Why the others are incorrect ? Assign the Lightning Direct Store Delivery permission set to the user ? This is typically for delivery users/drivers, not Sales Managers creating assignments. ? Define Assessment Indicator Definitions for Delivery task ? Assessment Indicators are optional and not required to create or assign Delivery tasks.
Anonymous

NSPK Commented on December 16, 2025
Q13. Ans: A (WhiteSpace Analysis - A White Space Analysis dashboard is specifically designed to identify gaps in product coverage at an account or retail store location—showing which products are not yet sold but could be. This makes it ideal for finding opportunities to introduce new products. Why not the others? Sales Rep Performance ? Focuses on individual rep metrics, not product gaps Sales Manager – Territory Performance ? Evaluates territory-level sales results Account Insight ? Provides account details and trends, but not targeted product gap analysis)
Anonymous

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Anonymous

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UNITED STATES

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Anonymous

NSPk Commented on December 15, 2025
Q3. Ans:- B ( Action plan templates can have multiple planogram, inventory and promotion checks)
Anonymous

NSPk Commented on December 15, 2025
Q1. Ans:- D, E
Anonymous

Engr. Mahmoud bin Musa Commented on December 14, 2025
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Anonymous

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SAUDI ARABIA

Test bot Commented on December 13, 2025
let's see the ans
Anonymous

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Anonymous

Praveen Commented on December 13, 2025
question 111 is incorrect, that is an exaple of Classification as the loan repayment is Yes or No, so the answer is classification
UNITED STATES

Sinh Doan Commented on December 12, 2025
Question 101: The correct answer is C. Add Prompt Instructions, not B. Use External Service Record Merge Fields. Reasons: - There are multiple ways to retrieve the response from a REST API callout (e.g., via Apex or External Service). However, without the Add Prompt Instructions flow element, you cannot append that response into the prompt. - The option External Service Record Merge Fields does not exist in the merge fields available for the flex template.
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Anonymous

TheyCallMeOG Commented on December 11, 2025
to waste lanja kezia how 1 question answer is B? answer is C
Anonymous

martin Commented on December 11, 2025
Question 89 Was in the exam i took.
Anonymous

Sam Commented on December 11, 2025
Questions 92 up to 95 are vey helpful. Understanding VLANs and managed switches get better up and till now.
Anonymous

Raje Commented on December 11, 2025
very useful questions for certification
Anonymous

pg82 Commented on December 11, 2025
Very relevant information for the exam
Anonymous

Neeraj Commented on December 10, 2025
Answer to question 67 is incorrect. Dependent variables do not influence the prediction. They are the prediction. Correct answer should be Features
INDIA

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Anonymous

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Anonymous

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Anonymous

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Nice question
Anonymous

Engr. Mahmoud bin Musa Commented on December 10, 2025
perfect guidelines for examination
Anonymous

Engr. Mahmoud bin Musa Commented on December 10, 2025
Good for learn and helpful for online exam
Anonymous

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This exam dumps pdf questions were spot on. Got most of the questions in the exam. I do however, saw a couple of incorrect answers but questions were word by word. Passed on the first go.
European Union

Rob L Commented on December 09, 2025
Does this include the latest Oct 30th exam update case studies and new AI sections?
UNITED STATES

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Anonymous

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Anonymous

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Anonymous

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Anonymous

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UNITED STATES

Denise Commented on December 07, 2025
I am testing in 2 days and these questions are really helping me feel confident in passing my exam
Anonymous

Jag Commented on December 06, 2025
I passed this exam last Friday. The last item in my to-do list for this year. Thanks to this practice questions. It was helpful and most questions were word by word.
India

Bala2703 Commented on December 06, 2025
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AUSTRALIA

Vinhav Magery Commented on December 05, 2025
My friend is distrubing me
UNITED STATES

Anonymous Commented on December 04, 2025
Question 161 and 181 look like they're are the exact same question, down to the accidental space in "passwordless". The answers show 2 different answers though. I think they are BOTH supposed to be the Microsoft Authenticator App, right?
Anonymous

King Commented on December 04, 2025
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Anonymous

Stanley Abel Commented on December 04, 2025
I think 47 is Privacy and security
UNITED STATES

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Anonymous

Soukoum Commented on December 04, 2025
For question 24, answer is B.
Anonymous

Raima Commented on December 03, 2025
Same question arrived
INDIA

A Commented on December 03, 2025
Working fsvs
Anonymous

Stanley Abel Commented on December 03, 2025
I think 56 is inference cluster https://learn.microsoft.com/en-us/azure/machine-learning/how-to-attach-kubernetes-to-workspace?view=azureml-api-2&tabs=cli
UNITED STATES

patt Commented on December 03, 2025
Perfect i pass
Anonymous

Gerald Commented on December 02, 2025
Good explanation
UNITED STATES

Eunice Commented on December 02, 2025
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SOUTH AFRICA

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