Some things can get in the way of good communication which of these options has the biggest impact on a Service Desk?
Answer(s): A
Which option is the best example of a closed question?
Answer(s): C
What is the best type of questioning to use to disengage a caller whilst ensuring aprofessional approach to call management?
Answer(s): D
Which of these options is NOT part of the correct procedure for putting a user on hold?
Your organisation has recently implemented SLAs and OLAs. A new starter on your team has confided in you that they dont really understand what an OLA is; how would youexplain it to him/her?
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