Palo Alto Networks

SDI SD0-101 Exam
Service Desk Analyst Qualification (Page 2 )

Updated On: 12-Feb-2026

Pass your Service Desk Analyst Qualification exam with these updated practice questions and community-verified answers.

Viewing Page 2 of 34 pages.

Download PDF version with 165 Questions

QUESTION: 1

Some things can get in the way of good communication which of these options has the biggest impact on a Service Desk?

Noise and general chatter
Inappropriate SLAs in place
An unreliable IT infrastructure
Theusers status in the organisation

Answer(s): A

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QUESTION: 2

Which option is the best example of a closed question?

What are the symptoms of your Incident?
Tell me what you were doing immediately prior to the Incident?
What version of the software do you have?
How can I be of help?

Answer(s): C

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QUESTION: 3

What is the best type of questioning to use to disengage a caller whilst ensuring aprofessional approach to call management?

Reflective questions
Rapid questions
Open questions
Closed questions

Answer(s): D

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QUESTION: 4

Which of these options is NOT part of the correct procedure for putting a user on hold?

Asking the user for permission to remotely access their system
Communicating a valid reason for putting the user on hold
Giving the user a reasonable time frame
Regularly updating the user about the wait-time

Answer(s): A

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QUESTION: 5

Your organisation has recently implemented SLAs and OLAs. A new starter on your team has confided in you that they dont really understand what an OLA is; how would youexplain it to him/her?

It is a legally enforceable contract between a user and a supplier to ensure usersatisfaction with services offered
It is an ad-hoc arrangement between internal support teams that is helpful to the support of a contract
It is an agreement between internal support teams that defines the support necessary to meetdelivery of IT Services
It is a methodology used to measure compliance to standards ofbehaviour

Answer(s): C

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Viewing questions 6 - 10 out of 165 questions

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Rere Commented on August 21, 2025
Perfect source to be prepared for the az-204 exam.
UNITED KINGDOM

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Anonymous

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i find questions more challenging than i thought
Anonymous

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Provides useful information
Anonymous

TheStoorFrom13 Commented on August 20, 2025
These practice questions are very helpful. They give good training for the AWS Solution Architect Professional exam. Working on them helps to build confidence and understand AWS design decisions. It covers different AWS services and design scenarios.
UNITED KINGDOM

Silver Commented on August 20, 2025
very helpful questions
Anonymous

ad Commented on August 19, 2025
anyone passed recently with this set?
Anonymous

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GERMANY

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UNITED STATES

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JAPAN

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If I prepare this question and answer, will I pass
Anonymous

Stephen Commented on August 18, 2025
Very clear explanations
Anonymous

Stephen Commented on August 18, 2025
Good material
Anonymous

Sharmota Commented on August 17, 2025
Questions are all real and from the actual exam. Some answers are not correct. Double check. Over all worth the time and money.
Anonymous

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Anonymous

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Anonymous

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Anonymous

Anonymous Commented on August 15, 2025
Passed this exam today with the help of these questions. Valid questions and Exam prep. I recommend.
UNITED STATES

Nitesh Commented on August 15, 2025
For 90, I think it should be A.
Anonymous

ffat Commented on August 15, 2025
perfect one
BAHRAIN

Tulip Commented on August 15, 2025
There are some doubt answer
Anonymous

FF Commented on August 15, 2025
perfect dunmps
BAHRAIN

James Commented on August 15, 2025
Wonderful resources, so helpful
Anonymous

fafa Commented on August 15, 2025
i have learned a lot and i prefer an explanation of the answer
BAHRAIN

Fofo Commented on August 15, 2025
very helpful
BAHRAIN

Dax Commented on August 14, 2025
Thanks @Raf
Anonymous

Raf Commented on August 14, 2025
Hay @Dax, Yes it is valid. I used these and studied for a bout a week. Mind that the free version contains about 60% of the questions. The full PDF version has all the questions. I ended up paying for the PDF version. Good luck man.
Anonymous

Dax Commented on August 14, 2025
Is this Valid?
Anonymous

Fatima Commented on August 14, 2025
is this the latest Exam prep ?
Anonymous

Fsdf546 Commented on August 14, 2025
QUESTION: 60 The command would be Remove-CsOnlineDialInConferencingServiceNumber -PhoneNumber "+14035554321" without the BridgeID parameter
FRANCE

Fsdf546 Commented on August 14, 2025
QUESTION: 60 Actually A C is correct Please remove Fsdf546 Commented on August 13, 2025
FRANCE

tabs Commented on August 14, 2025
Loving this website so far
Anonymous

Ibukun Commented on August 14, 2025
The practice tests are very much helpful
Anonymous

Jahan Commented on August 13, 2025
Question 25 has wrong answers
Anonymous

Fsdf546 Commented on August 13, 2025
QUESTION: 60 A B
FRANCE

Fsdf546 Commented on August 13, 2025
QUESTION: 53 -Subnet not -SubnetID
FRANCE

Fsdf546 Commented on August 13, 2025
QUESTION: 52 has no good answer as you need to use Set-CsUserCallingSettings instead
FRANCE

Fsdf546 Commented on August 13, 2025
QUESTION: 50 Get-CsOnlineVoicemailUserSettings TransferTarget
FRANCE

Sheruti Commented on August 13, 2025
I passed this exam. All valid and good questions. This is still valid practice questions
UNITED KINGDOM

Connor Commented on August 13, 2025
This updated version of the questions is solid. This exam is very difficult. The PDF version is worth the money.
UNITED STATES

Gamer9x9 Commented on August 12, 2025
I passed this exam. Do not underestimate this exam. It is hard and tricky. These questions are quite helpful and most of same as the real exam. Worth the money for the full version of PDF.
UNITED STATES

Sailaja Commented on August 12, 2025
Q.95: Azure Functions is an example of a paas - Answer should be YES. Also the explanation says Azure Cosmos DB, Azure Mobile Apps and Azure Service Bus as SaaS. Its wrong. Azure Cosmos DB, Azure Mobile Apps and Azure Service Bus as also PaaS. Please check and correct
UNITED STATES

Joe Commented on August 12, 2025
Question 216 should be B. Reasoning: Input sanitization is the process of validating and cleaning user-provided input so it can’t be used to execute malicious commands, inject SQL, or exploit vulnerabilities. An input like nmap - 10.11.1.130 could be part of a command injection attempt — if an application passes unsanitized input to a shell or system command, an attacker could run nmap (or worse). Sanitization would prevent this. Why not the others? Email message: "Click this link…" ? This is phishing; mitigated by user training, email filtering, and link scanning, not input sanitization. Browser message: "Your connection is not private." ? This is an SSL/TLS certificate warning; mitigated by proper certificate configuration, not input sanitization. Input sanitization is all about preventing malicious or unexpected data from being processed by your application — perfect for the nmap example.
UNITED STATES

Sailaja Commented on August 12, 2025
Q.50: Azure Site Recovery provides DISASTER RCOVERY for virtual maachines. Answer given is wrong. Its not 'fault tolerance'
Anonymous

Fsdf546 Commented on August 12, 2025
QUESTION: 122 No, No, Yes
FRANCE

Fsdf546 Commented on August 12, 2025
QUESTION: 118 is plain wrong. Those parameters don't exist. Check learn.microsoft.com/en-us/powershell/module/microsoftteams/set-cstenantnetworksite for details.
FRANCE

Jahanzeb Commented on August 11, 2025
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Anonymous

Neha M. Commented on August 11, 2025
For Question 111, correct answer is Personalize_list but since it is not available, our best option would be B (Personal_list) since it seems closest among other options.
UNITED STATES

Dharam Commented on August 11, 2025
Very helpful content for passing exam.
Anonymous

Neha M. Commented on August 11, 2025
For Question 85, correct Answer is C. Reporting an error, because even a user did not flag but still share feedback via comments.
UNITED STATES