Free SD0-101 Exam braindumps download (SD0-101 exam dumps Free)

QUESTION: 31

What might your Service Desk do to build a good a relationship with its users?

Produce detailed SLA reports
Regularly hit 99.6% system availability
Deliver consistent service levels
Maintain a formal distance from users

Answer(s): C

QUESTION: 32

Your organisation is a global one and you support users in different parts of the world.
Which statement best describes how you should interact with these users?

You should reinforce your values and approaches when dealing with other cultures
You should understand the perspective of others andrecognise your reactions to differentcultures
You should provide regular examples that demonstrate how different your cultures are
You should reassign any calls you receive from other regions to other team members

Answer(s): B

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QUESTION: 33

You are handling users Incidents or Service Requests - the impact of a language barrier can mean

A higher volume of Incidents and Service Requests are logged
The Priorities of Incidents and Service Requests are higher due to increased escalations
Customer satisfaction is higher due to the length of time spent on the calls
There is confusion about the details of the users Incident or Service Request

Answer(s): D

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QUESTION: 34

You receive a call from an important user whose language is very difficult to understand and the situation is becoming frustrating and awkward.
What do you do?