Free SD0-302 Exam Braindumps (page: 32)

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Identify one of the Service Desks responsibilities in its relationship with the IT Service Continuity Management process

  1. It develops a Service Desk Disaster Recovery Plan in order to provide support post emergency
  2. It ensures that the Service Continuity Plan is regularly tested
  3. It ensures that the off-site disaster recovery location is adequately assessed for risk
  4. It develops Data Continuity Plans to support the Disaster Recovery Plan

Answer(s): A



Which of these options is a key benefit of IT Service Continuity Management?

  1. Potential lower insurance premiums
  2. Improved management of issues
  3. An increase in potential lost revenue
  4. A reduction in the number of repeat Incidents

Answer(s): A



In which ITSM process would you expect to find management/operational metrics relating to the number of identified new risks?

  1. Release and Deployment Management
  2. Service Asset and Configuration Management
  3. IT Service Continuity Management
  4. Change Management

Answer(s): C



Which of these options provides the best description of an objective of the SLM process?

  1. IT Services are aligned to costs and budgets
  2. IT Services are aligned to the needs of key business people
  3. IT Services are aligned to the needs of the business
  4. IT Services are aligned to the IT department's capabilities

Answer(s): C



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Priya commented on September 25, 2023
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