How does the Service Desk relate to the Service Level Management process? Select the option that most closely matches its responsibility.
Answer(s): B
Which of these options is NOT a component of the Service Level Management process?
Answer(s): C
Which of the following is NOT a principal activity of Service Level Management?
Answer(s): D
You have been working closely with your organizations Service Level Manager and s/he has asked you to prepare a presentation that can be delivered to internal IT teams on the value and benefits of having an SLM process in place. Which of these options best describes one of the benefits?
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