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Free SD0-302 Exam Braindumps (page: 15)

Page 8 of 59
PDF with 232 Questions

The Service Desk has a strategic role to play within an organization, which of these options best describes a method you could use to ensure that you are able to develop clear, insightful strategies?

  1. Understand and communicate how the Service Desk assists the organization in meeting its team objectives
  2. Familiarize yourself with the goals and objectives of other organizations
  3. A best practice demonstrates good governance, a formal standard demonstrates adherence
  4. Network with people in other organizations and within the support industry and your communities

Answer(s): D



You intend to implement some far-reaching changes to the way in which your Service Desk currently operates, but to do so you need the support of other teams within IT.
Which action should you undertake to gain this support?

  1. Give a presentation to the board of directors to guarantee their support
  2. Make time to develop a social relationship with your manager
  3. Demonstrate your understanding of any concerns others may have
  4. Begin by creating a powerfully-worded vision statement

Answer(s): C



You need to get a project and its budget approved by your board, which of these options would be the most appropriate action to take?

  1. Ensure that all stakeholders are sent regular operational reports about the project
  2. Organize a conference for board members to discuss the project in detail
  3. Build a business-based project plan to present to senior management
  4. Write a full report on your opinion of the project and those responsible

Answer(s): C



Which of these answers would NOT be a suitable area to include in your service ethics code of conduct?

  1. A list of expected behaviour to ensure that all Service Desk employees understand what the organisation expects of them
  2. Standards of moral and ethical behaviour
  3. How to manage risk on behalf of the organisation
  4. Specific techniques for dealing with difficult business partners

Answer(s): D






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