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Free SDI SD0-302 Exam Braindumps (page: 2)

Page 2 of 59
PDF with 232 Questions

What is the key outcome of keeping commitments to users, team members and organizations?

  1. It boosts credibility, trust and customer satisfaction
  2. It boosts the team's importance and status
  3. It enhances the problem-solving capability of the team
  4. It demonstrates dedication to continued service improvement

Answer(s): A



Which of these options is NOT an element of successful project management?

  1. Managing costs
  2. Ensuring a continual improvement focus
  3. Developing technical solutions
  4. Defining project objectives

Answer(s): C



Which of these options is the best way in which you can use formal or informal networks to help develop your ideas?

  1. Recommend holding off-site meetings in a local pub
  2. Develop scenarios that will demonstrate how your suggestions and plans will raise every ones profiles
  3. Hold meetings with stakeholders to obtain their support for your proposals
  4. Hold meetings with your team to discuss aspects of your proposals

Answer(s): C



You are trying to promote the Service Desk through a variety of recognized and effective channels.
Which of these statements best describes a channel to use?

  1. Articles in the local newspaper and Have a Go days
  2. Open house days and distributing Service Desk fliers
  3. Distributing free pens and Service Desk induction training
  4. Induction training and team-building away days

Answer(s): B






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