Free SD0-401 Exam Braindumps (page: 14)

Page 14 of 30

What is the most likely result of running into a language barrier when handling calls?

  1. Customer frustration.
  2. Improved customer satisfaction.
  3. Reduced escalations.
  4. Shorter talk times.

Answer(s): A



What is the most important reason for using customer satisfaction surveys?

  1. Customer satisfaction surveys allow customers to say what they really think without offending Service Desk staff.
  2. Customer satisfaction surveys help to determine if customer service expectations are being met.
  3. Customer satisfaction surveys provide an accurate set of management reports on SLA performance.
  4. Customer satisfaction surveys provide information that can be used to assess blame for Problems.

Answer(s): B



Which action best illustrates responsible team behaviour?

  1. Logging every call.
  2. Reporting security violations.
  3. Sharing knowledge.
  4. Taking more than your share of calls.

Answer(s): C



What is a best practice for helping a customer who feels inconvenienced?

  1. Allocate the blame appropriately.
  2. Apologise for any poor service the customer received.
  3. Escalate the call to your supervisor.
  4. Pass the call to a technical specialist.

Answer(s): B



Page 14 of 30



Post your Comments and Discuss SDI SD0-401 exam with other Community members:

Neo commented on October 10, 2024
Gets easier as you go along
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Neo commented on October 10, 2024
Need more practice
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Need more practice
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Neo commented on October 10, 2024
Challenging
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Prep going well
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great content
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Happy with the material
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A bit challe
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a commented on October 09, 2024
SIMPLE QUESTIONS
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grt resource
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Im' done with clear in my mind
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Nice questions
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Neha commented on October 08, 2024
It would be great if we have rationale/ explanation to all question
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Neha A commented on October 08, 2024
Good Selection of questions
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P B commented on October 08, 2024
Are these updated
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Neha commented on October 08, 2024
Great Question
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mm commented on October 08, 2024
good clarification on the answer
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