Free SD0-401 Exam Braindumps (page: 16)

Page 16 of 30

The best reason for documenting procedures is to:

  1. Define the scope of the services provided.
  2. Enforce the consistency of the workplace culture.
  3. Ensure that the customer receives consistent service.
  4. Prevent customers from asking for special treatment.

Answer(s): C



What is the most likely benefit of Incident monitoring in a Service Desk?

  1. Incident monitoring authorises configuration management.
  2. Incident monitoring confirms the accuracy of change management.
  3. Incident monitoring facilitates problem management.
  4. Incident monitoring identifies opportunities for improvement.

Answer(s): D



Which is a best practice for dealing with stress?

  1. Drink more water.
  2. Ignore the stress.
  3. Take short naps when you can.
  4. Talk to someone about your concerns.

Answer(s): D



The principal purpose of company policies is to:

  1. Document operating procedures.
  2. Identify Incidents for additional follow-up.
  3. Provide clear definitions of boundaries.
  4. Protect the Service Desk from hackers.

Answer(s): C



Page 16 of 30



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