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Free SD0-401 Exam Braindumps (page: 8)

Page 8 of 30
PDF with 118 Questions

What is the best reason for using paraphrasing?

  1. Using paraphrasing gives the customer a chance to tell you if you have understood them.

  2. Using paraphrasing increases the customer knowledge of technical terminology.
  3. Use paraphrasing to repeat the customer words back to them.
  4. Use paraphrasing to tell the customer what they should have done.

Answer(s): A



What is a best practice for handling calls related to non-supported items?

  1. Hang up on the customer.
  2. Inform the customer that it is against company policy to help.
  3. Let the customer know who they should contact and how they should do so.
  4. Provide support to the customer anyway.

Answer(s): C



What is a best practice for call management?

  1. Listen to the customer description of the Incident.
  2. Provide the customer with details of the SLA.
  3. Ask the customer for a written communication.
  4. Use the CRM system to guide the call.

Answer(s): A



What is a best practice when helping a customer whose native language is different to yours?

  1. Avoid asking the customer for clarification.
  2. Avoid using remote control.
  3. Take regular breaks during the call.
  4. Pause to allow time for understanding

Answer(s): D



Page 8 of 30



Post your Comments and Discuss SDI SD0-401 exam with other Community members:

Aung Naing Lin commented on December 12, 2024
good practice lesson
UNITED STATES
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Mikronet commented on December 12, 2024
good pratice lessons
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blaze commented on December 12, 2024
is the PDF worth it? Are these questions the same on the exam?
Anonymous
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Mike Kutenda Chizinga commented on December 12, 2024
are these questions still valid
Anonymous
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sas commented on December 12, 2024
good but not flexible
Anonymous
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Anonymous commented on December 12, 2024
Very helpful and reference link also has been given.
Anonymous
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Anonymous commented on December 12, 2024
Preparing or certification
Anonymous
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Sai commented on December 12, 2024
Preparing for the exam
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Ankita commented on December 12, 2024
dumps are good and helpful
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yajnas commented on December 12, 2024
lot of the questions are from AZ-400 practice test
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yajnas commented on December 12, 2024
very relevant information
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yajnas commented on December 12, 2024
good material
JAPAN
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AEB commented on December 11, 2024
The breadth of knowledge for this exam is large. It doesn't seem possible to learn everything on it for an associate level exam.
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rvg commented on December 11, 2024
A great source of preparation for this exam
INDIA
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the coder1 commented on December 11, 2024
It helped alot
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N commented on December 11, 2024
This is so good. I will literally ace the test.
Anonymous
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BU WIN SIO commented on December 11, 2024
GOOD VERY HELP FUL
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Pss wd commented on December 11, 2024
preparing for exam
Anonymous
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Anonymous commented on December 11, 2024
really good
INDIA
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Anonymous commented on December 10, 2024
Good questions for revision
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Milik commented on December 10, 2024
Very resourceful information
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Milik commented on December 10, 2024
Great info Marion to succeed on your test……….
Anonymous
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Good content
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Anonymous
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Anonymous
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Mikil commented on December 10, 2024
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Anonymous
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Mikil commented on December 10, 2024
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Anonymous
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Michelle commented on December 10, 2024
Great resource
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no name commented on December 10, 2024
helpful to recap the course
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none commented on December 10, 2024
very helpful to recall the course
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