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Free SD0-401 Exam Braindumps (page: 3)

Page 2 of 30
PDF with 118 Questions

What is a benefit of teamwork?

  1. Better time management.
  2. Higher employee morale.
  3. Improved conformity.
  4. Increased competition.

Answer(s): B



What is a best practice for reducing conflict?

  1. Agree with the customer.
  2. Interject your opinion into the conversation.
  3. Let the customer know that you are in charge.
  4. Show the customer respect.

Answer(s): D



What information must be logged for every Incident?

  1. A corrected version of the customer description of the Incident.
  2. A note about the customer preferred desk side technician.
  3. Any commitments made to the customer.
  4. Your opinion about the customer technical expertise.

Answer(s): C



Which statement best describes a good leader?

  1. Good leaders demonstrate absolute control over their teams.
  2. Good leaders do not need to offer incentives.
  3. Good leaders encourage initiative.
  4. Good leaders make all the decisions for their staff.

Answer(s): C






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