Palo Alto Networks

SDI SD0-401 Exam Questions
SD0-401 Service Desk Foundation Qualification (Page 3 )

Updated On: 21-Feb-2026

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Download PDF version with 118 Questions

QUESTION: 6

What is a best practice for reducing conflict?

Agree with the customer.
Interject your opinion into the conversation.
Let the customer know that you are in charge.
Show the customer respect.

Answer(s): D

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QUESTION: 7

What information must be logged for every Incident?

A corrected version of the customer description of the Incident.
A note about the customer preferred desk side technician.
Any commitments made to the customer.
Your opinion about the customer technical expertise.

Answer(s): C

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QUESTION: 8

Which statement best describes a good leader?

Good leaders demonstrate absolute control over their teams.
Good leaders do not need to offer incentives.
Good leaders encourage initiative.
Good leaders make all the decisions for their staff.

Answer(s): C

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QUESTION: 9

When you have a call that cannot be resolved, what is the last step you will take prior to disengaging from the customer?

Confirm the details provided by the customer.
Determine the priority of the Incident.
Set the customer expectation for the next contact.
Verify the customer eligibility for service.

Answer(s): C

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QUESTION: 10

What is the best description of your role in supporting customers?

Avoid confrontation at all costs.
Deliver consistent, high quality support.
Escalate calls as appropriate.
Minimise talk time.

Answer(s): B

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Akmal Commented on October 21, 2025
question 192 is wrong it should be A
UNITED STATES

ArunD Commented on October 21, 2025
#60 I think the correct answer is API key and deployment name.
UNITED STATES

ArunD Commented on October 21, 2025
#52 the limit access to specific queries should be role based. It clearly asks in the question that specific queries to be restricted and not the service.
UNITED STATES

Xing Z. Commented on October 20, 2025
@CIZA, The new version is already published. You can access the new version here: https://Free-Braindumps.com/comptia/free-220-1201-exam dumps.html
Anonymous

CIZA MUSHENGEZI EMMANUEL Commented on October 20, 2025
PLEASE , CAN WE HAVE THE NEW VERSION OF A+ PLEASE
Anonymous

Peru Commented on October 20, 2025
this question provides contextual insights for exam dumparations
UNITED ARAB EMIRATES

Anonymous Commented on October 19, 2025
The DP-300 is a bit tricky and lost of scenarios. This practice questions has all the questions and scenarios. I passed my test with the full version.
Singapore

Sergio - SP Commented on October 19, 2025
Tenho uma critica a fazer desse item 268, Perguntas de segurança e uma senha única enviada por e-mail Perguntas de segurança = algo que você sabe Senha única por e-mail = algo que você tem (acesso ao e-mail) - Falta algo que você é (biometria) - Não atende aos três fatores. Eu marquei a C) Verificação de voz e impressão digital com uma senha única por SMS. É a unica opção que implementa os três fatores("sabe", "tem", "é") sem exigir compra de hardware ou aplicativos externos, aproveitando recursos já existentes no dispositivo móvel (biometria e SMS)
Anonymous

Raymond Commented on October 19, 2025
Informative
Anonymous

Contrequarte Commented on October 19, 2025
Q44: Parse command is used on XML/JSON text values. "change the data type" should be the correct answer.
GERMANY

Suz Commented on October 18, 2025
Best prep material
UNITED STATES

Sunhill Commented on October 17, 2025
Took the test today preparing for it and some of these questions are still on here.
Anonymous

Mekusmo Commented on October 17, 2025
Great Set of practice Questions
Anonymous

zagreus Commented on October 17, 2025
can someone give me an explanation for q208? i don't think it's right.
EUROPEAN UNION

Mekusmo Commented on October 17, 2025
I have so enjoyed using this exam dumps pdf for practice as the answers are validated. Welldone to the team
NIGERIA

Gino Commented on October 17, 2025
Will post my experience once I am done taking the exam.
UNITED STATES

Gerry United States Commented on October 17, 2025
Great material to prepare for this exam.
UNITED STATES

Mekusmo Commented on October 17, 2025
These questions are very supportive and thanks to the Team that put this together.
NIGERIA

Sam Commented on October 16, 2025
Just passed this exam. The questions and answers are valid for this practice questions.
Canada

Thamsanqa Commented on October 15, 2025
Good evening I really want to write CCNP Collaboration so i would like to ask that If i use these 276 questions, will I be able to pass with these questions only
Anonymous

Akhilesh HN Commented on October 15, 2025
QUESTION: 15 A service agent is looking at a custom object that stores travel information. They recently received a weather alert and now need to cancel flights for the customers that are related with this itinerary. The service agent needs to review the Knowledge articles about canceling and rebooking the customer flights. Which Einstein Copilot capability helps the agent accomplish this? Answer is Option C
Anonymous

Siva Commented on October 14, 2025
Great site. Not just answers, they explain each answer clearly and there by it helps to revise the topic also. Thank you team, you are helping me to prepare for my exam.
UNITED STATES

rodrigo Commented on October 13, 2025
A questão 97: não seria clustering ?
UNITED STATES

rakish Commented on October 11, 2025
good and very helpful
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Pet Commented on October 11, 2025
Sharing my 2cents here.... I sat for this exam today and passed. Exam is not that hard as others reported if you prepare well. This practice questions questions are from the exam which makes passing it very easy. So no point to stress. As others posted here in this forum, the free version gives you 50% of the questions. The full version which you need to buy has every single question you see in the exam.
UNITED STATES

rakish Commented on October 11, 2025
good questions
UNITED STATES

Supreeth Commented on October 10, 2025
I am using these resources for preparation
UNITED STATES

Gorden Commented on October 10, 2025
Guys... today I passed the 820-605 exam. To tell you what is there... focuses on customer success concepts, adoption lifecycle, and business outcomes. Study Cisco’s Success Tracks, practice these questions, and understand stakeholder management. Just note the free version of this exam dumps pdf is not having all the questions. The full premium version has everything and the correct answers. Real-world experience and reviewing this practice questions questions helped me pass.
UNITED KINGDOM

Hope Commented on October 10, 2025
Looks good to practice
Anonymous

kaushal kumar Commented on October 10, 2025
it is getting better when there is explianation to see
UNITED KINGDOM

kaushal kumar Commented on October 10, 2025
least desired as it does not provide explaination why some answers are wrong
UNITED KINGDOM

Sith Commented on October 10, 2025
Cool site and very accurate exam questions. I managed to pass this exam with the help of this practice questions.
SWITZERLAND

BD Commented on October 09, 2025
Q 143: The Answer is A, not D
Anonymous

BD Commented on October 09, 2025
Q 140: Answer should be B
Anonymous

Dax Commented on October 09, 2025
Are all questions included on the exam? Will I pass using this? Thanks!
Anonymous

Triveni Commented on October 08, 2025
I started to prepare for AZ-104 exam. This site is good and gives the idea what kind of question will come in the exam.
INDIA

Kumar Commented on October 08, 2025
how do I get access to these practice questions
Anonymous

George Commented on October 08, 2025
Seriously this vast number questions are a great way to work out cpontinuously to score more marks
UNITED STATES

George Commented on October 08, 2025
good one to consider for preparation
UNITED STATES

Peter Commented on October 08, 2025
Very Nice Exercise. it summerize the all contents
Anonymous

Sudharsan Commented on October 07, 2025
For Question 182, the answers should be Speech recognizer and speech synthesizer. Since no translation is involved like English to German.
Anonymous

kaushal kumar Commented on October 06, 2025
this is pretty helpful
UNITED KINGDOM

sp Commented on October 05, 2025
Q20 answer must be A?
JAPAN

Anand Commented on October 04, 2025
Very good question
Anonymous

Gory Commented on October 02, 2025
These questions are still valid. I got my pass mark today. Thank you for everyone in sharing their input and experience of the exam.
INDIA

passed cysa Commented on October 02, 2025
Sat for cysa today and passed. I bought this exam dump. 60 of paid questions are valid. I only got 64 questions in the exam. Exam question starts with 4 simulations LOL. 1. Phishing email 2. Vulnerability scan 3. command line 4. kill chain item Please study the sims to understand the theory and logic behind. They change the IP. New questions I remembered. 1. Vulnerability scan shows no critical findings. Later a day, secondary scan shows critical findings. Why only 2 possible answers - second scan runs with updated plug-ins and signature - second scan is a credential scan I chose plug-ins as answer as if you want to run vulnerability scan, properly setting up the scanner is the first then you need to do. Scan type (internal/external/cred/non-cred) is all up to the policies and requirements. CISO arrange incident response planning meeting and invites all the executives. Why inviting CMO is an importance to incident response communication ? Another one is related to cloud command li
UNITED STATES

Carlos Commented on October 01, 2025
This exam is super tough. I suggest you prepare well. So many of these questions are in the real exam. I am using these to study. A friend of mine who took this exam confirmed the validity of these questions.
France

Adee Commented on September 30, 2025
Good learning material
GERMANY

EAA Commented on September 30, 2025
Q43 The answer is Task Management and option C needs to be separated
UNITED STATES

Kamran Commented on September 30, 2025
I passed the OGEA-101 exam. It focuses on BPM concepts, governance, and BPMN basics. Understanding principles and applying them to scenarios is key. I suggest you review the OMG guide and all these practice questions, and focus on business-IT alignment to succeed confidently.
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