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Certified Application Developer - ServiceNow Training and Certification Questions 131–135 (page: 28)

Updated On: 10-Feb-2026

When debugging Email Notifications, what must you check on a user record? Choose 2 answers

  1. The user must not be locked out.
  2. Delegation must be enabled.
  3. Active must be true.
  4. The First name and Last name fields must have values.
  5. The Email field must have a valid value.

Answer(s): C,E

Explanation:

To receive email notifications, a user must have an active account and a valid email address in the user record. If either of these conditions is not met, the user will not be able to receive any email notifications from the system.


Reference:

Create an email notification
Example scripting for email notifications



Which business requirements and process(es) should be documented as part of the application development plan?
Choose 4 answers

  1. Data input/output
  2. Business problem
  3. Project schedule
  4. Process steps
  5. Database capacity
  6. Users/stakeholders
  7. Available licenses

Answer(s): A,B,D,F

Explanation:

The application development plan is a document that outlines the scope, objectives, deliverables, and timeline of a software project1. It should include the following business requirements and processes:
Data input/output: This describes what data is needed for the application to function, how the data is collected, stored, processed, and displayed, and what outputs are generated by the application2. Business problem: This defines the problem or opportunity that the application aims to address, the current situation, the desired outcome, and the benefits of the solution3. Process steps: This details the steps involved in the application development lifecycle, such as planning, designing, testing, deploying, and maintaining the application4. Users/stakeholders: This identifies the people who will use, benefit from, or influence the application, their roles, responsibilities, and expectations, and how they will be involved in the project5.
Reference = 1: Application Development Lifecycle: Phases, Steps and Process3 2: Tips for Writing Business Requirements Documents2 3: Business Requirements Document Template: 7 Components1 4: Requirements Development Steps4 5: What is Business Process Documentation?: 10 Easy Steps to5



When crafting a scoped application that contains flow actions, what is the application called?

  1. Bundle
  2. Row
  3. Action
  4. Spoke

Answer(s): D

Explanation:

A spoke is a scoped application that contains flow actions that can be used in Flow Designer. Spokes allow developers to create reusable actions that can be shared across applications and instances.


Reference:

Spokes - Product Documentation: San Diego - ServiceNow
Create a spoke - Product Documentation: San Diego - ServiceNow Flow Designer Spokes - ServiceNow Developers



What is the Event Registry?

  1. A table containing a record for every Event known to the ServiceNow system which allows ServiceNow to react when Events are generated
  2. A Workflow which is launched every time an Event is generated; used to debug Events
  3. The method used in server side scripts to generate Events and pass parameters
  4. The Event Log which lists all Events that have been generated

Answer(s): A

Explanation:

The Event Registry is a table that stores the definitions of all the Events that can be triggered or processed by the ServiceNow system1. The Event Registry allows ServiceNow to react when Events are generated by executing actions such as sending notifications, running scripts, or starting workflows2. The Event Registry also provides information about the Event parameters, description, and source3.
Reference = 1: Event Registry - ServiceNow Docs 2: Event Management - ServiceNow Docs 3: Event

Registry form - ServiceNow Docs



What are the features of Flow Designer?
Choose 3 answers

  1. Add stages to a flow
  2. Call a flow from another flow or subflow
  3. Test a flow using the "Run as" feature
  4. Support Java Scripting code to test conditions that trigger the flow. Eg Run a flow from a Catalog item
  5. Perform form field data validation at client side

Answer(s): A,B,C

Explanation:

Flow Designer is a no-code platform capability that lets you automate business processes in a single drag-and-drop design environment. Some of the features of Flow Designer are:
Add stages to a flow: You can define the stages of a flow to track its progress and status. Stages can be used to group actions, subflows, and conditions into logical units. Call a flow from another flow or subflow: You can reuse existing flows or subflows by calling them from another flow or subflow. This allows you to modularize your automation and avoid duplication of logic.
Test a flow using the "Run as" feature: You can test a flow using the "Run as" feature to specify the user context and input parameters for the flow execution. This helps you to verify the functionality and performance of your flow before publishing it.


Reference:

Flow Designer ­ No-Code Workflows - ServiceNow
Flow Designer - ServiceNow
Flow Designer Data Sheet - ServiceNow



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