QUESTION: 25

When configuring a module, what does the Override application menu roles configuration option do?

Users with the module role but without access to the application menu access the module
Self-Service users can access the module even though they do not have roles
Admin is given access to the module even if Access Controls would ordinarily prevent access
Users with access to the application menu can see the module even if they don't have the module role

Answer(s): A

Explanation:

Checkbox tooltip: "Show this module when the user has the specified roles. Otherwise the user must have the roles specified by both the application menu and the module." The following is true for the Override application menu roles configuration option when configuring a module:
Users with the module role but without access to the application menu access the module. This is true because the Override application menu roles option allows users to bypass the application menu role requirement and access the module directly if they have the module role. For example, if a module has the itil role and the Override application menu roles option enabled, and the application menu has the admin role, then a user who has the itil role but not the admin role can still access the module.
The following are not true for the Override application menu roles configuration option when configuring a module:
Self-Service users can access the module even though they do not have roles. This is false because the Override application menu roles option does not grant access to the module to users who do not have any roles. Self-Service users are users who do not have any roles assigned to them and can only access the Self-Service portal and the Knowledge Base. To access the module, users need to have at least the module role.
Admin is given access to the module even if Access Controls would ordinarily prevent access. This is false because the Override application menu roles option does not override the Access Control (ACL) rules that apply to the module. Access Control rules are used to restrict the access to the data and functionality of the ServiceNow platform based on the user's roles and conditions. Admin is a role

Reference:

https://hi.service-now.com/kb_view.do?sysparm_article=KB0716421

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QUESTION: 26

Which platform feature can be used to determine the relationships between field in an Import Set table to field in an existing ServiceNow table?

Business Service Management Map
Data Sources
Transform Map
Cl Relationship Builder

Answer(s): C

Explanation:

A transform map determines the relationships between fields displaying in an Import Set table and fields in an existing ServiceNow table, such as the Incidents or Users table.

Reference:

https://community.servicenow.com/community? id=community_QUESTION NO :&sys_id=69fc8369db9cdbc01dcaf3231f961935
The following platform feature can be used to determine the relationships between fields in an Import Set table to fields in an existing ServiceNow table:
Transform Map. This is a feature that defines the mapping between the fields of an Import Set table and the fields of a target table, such as incident, problem, or user. A transform map also specifies the logic and rules for transforming the imported data, such as coalescing, scripting, or applying data policies.

The following platform features are not used to determine the relationships between fields in an Import Set table to fields in an existing ServiceNow table:
Business Service Management Map. This is a feature that provides a graphical representation of the configuration items (CIs) and their relationships in the Configuration Management Database (CMDB). A Business Service Management Map can be used to visualize the impact of incidents, changes, or problems on the CIs and the services they support.
Data Sources. This is a feature that defines the connection and authentication information for an external data source, such as a file, a JDBC database, or a web service. A data source is used to import data from the external source into an Import Set table. CI Relationship Builder. This is a feature that creates relationships between CIs in the CMDB based on predefined or custom rules. A CI Relationship Builder can be used to populate the CMDB with the dependencies and connections between the CIs.

Transform Maps, Business Service Management Map, Data Sources, CI Relationship Builder

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QUESTION: 27

When configuring a REST Message, the Endpoint is:

The commands to the REST script to stop execution
The URI of the data to be accessed, queried, or modified
Information about the format of the returned data
The response from the provider indicating there is no data to send back

Answer(s): B

Explanation:

When configuring a REST Message, the Endpoint is:
The URI of the data to be accessed, queried, or modified. This is the correct answer because the Endpoint is the part of the REST Message that specifies the location and the resource of the REST provider. The Endpoint is composed of the base URL and the resource path, which can include query parameters or variables. For example, the Endpoint for a REST Message that retrieves the weather information for a city from a web service could be https://api.openweathermap.org/data/2.5/weather?q=London. The following are not correct definitions of the Endpoint when configuring a REST Message:
The commands to the REST script to stop execution. This is not correct because the commands to the

REST script to stop execution are not part of the REST Message, but of the Scripted REST API, which is a feature that allows users to create custom REST endpoints on the ServiceNow platform. The commands to the REST script to stop execution are methods of the RESTAPIResponse object, such as setStatusCode, setError, or complete.
Information about the format of the returned data. This is not correct because the information about the format of the returned data is not part of the Endpoint, but of the HTTP headers or the Accept field of the REST Message. The HTTP headers or the Accept field can be used to specify the content type of the response, such as JSON, XML, or HTML.
The response from the provider indicating there is no data to send back. This is not correct because the response from the provider indicating there is no data to send back is not part of the Endpoint, but of the HTTP status code or the response body of the REST Message. The HTTP status code or the response body can be used to indicate the result of the REST request, such as 200 OK, 404 Not Found,

or 500 Internal Server Error.

Reference:

REST Messages, Scripted REST APIs

https://docs.servicenow.com/bundle/orlando-application- development/page/integrate/outbound- rest/reference/r_RESTMessageElements.html

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QUESTION: 28

When evaluating Access Controls, ServiceNow searches and evaluates:

Only for matches on the current table
Only for matches on the current field
From the most specific match to the most generic match
From the most generic match to the most specific match

Answer(s): C

Explanation:

When evaluating Access Controls, ServiceNow searches and evaluates:
From the most specific match to the most generic match. This is the correct answer because ServiceNow follows a top-down approach when evaluating Access Control (ACL) rules, which are used to restrict the access to the data and functionality of the ServiceNow platform based on the user's roles and conditions. ServiceNow starts with the most specific match, which is the field-level ACL rule, then moves to the table-level ACL rule, and finally to the global or * ACL rule. ServiceNow grants access if any of the ACL rules evaluates to true, and denies access if all of the ACL rules evaluate to false.
The following are not correct descriptions of how ServiceNow searches and evaluates Access Controls:
Only for matches on the current table. This is not correct because ServiceNow does not only look for matches on the current table, but also on the parent tables and the global or * table. For example, if there is no ACL rule for the incident table, ServiceNow will look for an ACL rule for the task table, which is the parent table of the incident table, and then for the global or * table, which is the parent table of all tables.
Only for matches on the current field. This is not correct because ServiceNow does not only look for matches on the current field, but also on the table that contains the field and the global or * table. For example, if there is no ACL rule for the short_description field on the incident table, ServiceNow will look for an ACL rule for the incident table, and then for the global or * table.

From the most generic match to the most specific match. This is not correct because ServiceNow does not follow a bottom-up approach when evaluating Access Controls, but a top-down approach, as explained above.

Reference:

Access Control Rules, ACL Evaluation Order https://developer.servicenow.com/dev.do#!/learn/learning- plans/paris/new_to_servicenow/app_store_learnv2_securingapps_paris_access_controls_evaluatio n_order

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