What feature does the Product Model and Catalog Items Relationship plugin enable?

Agents are automatically proposed catalog items related to the chosen product on the case form
Consumers can track what products they have purchased via the catalog
It provides a contextual service catalog based on the customer’s subscribed services
Customer service managers can track the financial cost of customer’s subscribed services and the related requests

Answer(s): C

What happens to a case whenever the state of one of the associated IT Service Management records (incident, problem, change) is updated?

The case escalates to an assignment group as defined in the default escalation template
The case work notes are updated automatically
The case action status changes to Related Task Updated
The case displays a special handling note highlighting the update

Answer(s): B

Application Scoping from a security perspective brings the following benefits: (Choose two.)

Improves instance security by limiting access to other applications on the instance
Scoped applications prevent versioning for complex instances
Scoping hold the records and acts as a container for the desired CSM applications
Scoped applications limits autonomy and control of all aspects of the CSM application

Answer(s): A,C

How can multiple service catalogs be made available on the Customer Service Portal?

Include them in the list of service catalogs on the Customer Service Portal record
Add them to the list of service catalogs in the Customer Service Portal header widget options
Only the Customer Service service catalog can be used on the Customer Service Portal
Create user criteria for each of the applicable service catalogs

Answer(s): A

Free CIS-CSM Exam Braindumps (page: 28)