Free CIS-FSM Exam Braindumps (page: 7)

Page 7 of 16

What are some benefits that Knowledge Product Entitlement provide? (Choose three.)

  1. Reduces call volume
  2. Makes it easier for Agents to manage case volume
  3. Allows access to Knowledge Articles that are related to products owned by a customer
  4. Information about customer’s service contract

Answer(s): A,B,C



What are the characteristics of Knowledge Categories?

  1. Shareable across KBs: Yes ; Multi-Level: No
  2. Shareable across KBs: No ; Multi-Level: Yes
  3. Shareable across KBs: No ; Multi-Level: No
  4. Shareable across KBs: Yes ; Multi-Level: Yes

Answer(s): B



Users with the sn_customerservice.proxy_contact role can do which of the following? (Choose two.)

  1. Manage cases on behalf of customer service agents
  2. Create cases on behalf of customers
  3. Manage requests on behalf of customer service agents
  4. Create requests on behalf of customers
  5. Manage major incident communication on behalf of a customer service manager

Answer(s): B,D



What is the purpose of a Catalog Item variable?

  1. Allows the customer to ask a question
  2. Provides hint to the user on the field
  3. Opens a chat session with customer support
  4. Allows the customer or consumer to qualify their answer

Answer(s): D



Page 7 of 16



Post your Comments and Discuss ServiceNow® CIS-FSM exam with other Community members:

M commented on December 07, 2024
96 : Answer is D
Anonymous
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marco commented on December 07, 2024
i cant imagine
Anonymous
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Felicia Simley commented on December 07, 2024
i cant download the premium version.. what to do please?
Anonymous
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Felicia Simley commented on December 07, 2024
great questions on this one
Anonymous
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The Magic Beans commented on December 07, 2024
Passed the exam - these questions are similar to the ones in the exam (some of these questions are very similar to the ones in the exam but there were questions in the exam way complicated than this). One of the labs (question 77) in these questions came up in my exam. The questions in the exam are tricky make sure you understand each concept in the exam objectives.
UNITED STATES
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Asma commented on December 07, 2024
It would be better to have an explanation while revealing the solution
Anonymous
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sly commented on December 07, 2024
@ The Magic Beans what was your exam outcome>
Anonymous
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Zjanri commented on December 07, 2024
This is a good training platform.
Anonymous
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Felicia Simley commented on December 07, 2024
great questions
Anonymous
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Rohan commented on December 07, 2024
Really appreciate thanks, I cleared my exam today
Anonymous
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Manraj commented on December 07, 2024
helpful and similar to exam
Anonymous
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The Magic Beans commented on December 06, 2024
Taking my exam tomorrow Dec 7 / 2024 I will let you know if this questions are similar
UNITED STATES
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Runner009 commented on December 06, 2024
The best money I have ever spent! It literally has all the real exam questions.
UNITED STATES
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Dahamram commented on December 06, 2024
This new version of the exam is pretty tricky. You can tell by going over these questions. I really had no chance of passing if I had not used this exam dump. Questions are pretty valid as of this week.
Anonymous
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Ravendra commented on December 06, 2024
Purchased the full version of this exam dump in PDF with the 50% sale on Black Friday. Got 2 exam for the price of one. Today I sat for this exam and as soon as I saw the first questions I was about to jump out of my seat. The questions are word by word the same. Got 98% in my result. Very happy.
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Anand commented on December 06, 2024
Nice questions
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Ajit Kumar Vishwakarma commented on December 06, 2024
I want to attend PSE certification; please guide me
Anonymous
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Sangeeta commented on December 06, 2024
Want to attempt pd1 exam
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yemane commented on December 06, 2024
Good for exam preparation
Anonymous
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Ramya commented on December 05, 2024
Preparing for snowflake certificate
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Casandra commented on December 05, 2024
Do not book your exam if you don't know the topics and the questions. The test is super duper hard and almost impossible to pass without knowing the questions.
EUROPEAN UNION
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Andi commented on December 05, 2024
Superb no queson
POLAND
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diego commented on December 05, 2024
se ve muy bien
Anonymous
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Carlson Kelvin commented on December 05, 2024
Hope to my exam soon
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ANNONYMOUS commented on December 05, 2024
The questions are quite helpful
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Zary commented on December 05, 2024
Good information
KOREA REPUBLIC OF
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Zari commented on December 05, 2024
Very useful
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Mohamed commented on December 05, 2024
It is not free
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Michelle commented on December 04, 2024
Great study material
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Michelle commented on December 04, 2024
Excited about learning more through my studies
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Michelle commented on December 04, 2024
This information has really helped me .
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Michelle commented on December 04, 2024
Great material to get you prepared for the test
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Joseph commented on December 04, 2024
VERY HELPFUL TO ME
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Hassan commented on December 04, 2024
Really its very good
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