QUESTION: 89

What are the key steps for importing asset data? (Choose three.)

Merge transform maps
Run transform map
Update transform map
Create transform map
Load data
Consolidate data

Answer(s): B,D,E

Explanation:

Create transform map: A transform map is a set of field mappings that determine how the source data in the import set table is transformed into the target data in the hardware asset table. You can create a transform map by using the Load Data UI page, or by navigating to System Import Sets > Create Transform Map. You need to specify the source table, the target table, and the field mappings between them. You can also define coalesce fields, which are used to prevent duplicate records from being created or updated. For example, you can use the asset tag or the serial number as a coalesce field.
Load data: To load data into the import set table, you need to select a data source, such as a file, a JDBC data source, or a web service. You can use the Load Data UI page, or navigate to System Import Sets > Load Data. You need to specify the source type, the file name or the connection URL, the sheet number and the header row (if using a file), and the import set table name. You can also preview the data before loading it into the table.
Run transform map: To run the transform map, you need to navigate to System Import Sets > Transform Maps, and select the transform map that you created. You can then click on the Run Transform button, which will execute the field mappings and transform the data from the import set table to the hardware asset table. You can also view the transformation history, the transformation statistics, and the transformation log to monitor the progress and the results of the transformation.

Reference:

Importing Hardware Assets into ServiceNow, which provides a step-by-step guide on how to import hardware assets into ServiceNow using an excel spreadsheet, an import set table, and a transform map.
Hardware Asset Inventory Management, which explains how to streamline inventory stock orders, empower employees with a robust asset catalog, monitor stock depletions, track shipments, scan assets with a mobile device, and plan asset refresh cycles. Getting Started with ServiceNow Hardware Asset Management, which provides general procedures and forms for performing asset lifecycle management activities in ServiceNow.

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QUESTION: 90

What must exist before a consumable can be consumed? (Choose three.)

A stock order record
A model record
A transfer order record
A model category record
A consumable record

Answer(s): B,C,E

Explanation:

A consumable is a type of asset that is used up or depleted over time, such as printer cartridges, paper, or batteries.
Before a consumable can be consumed, it must have a model record, a model category record, and a consumable record in ServiceNow.
A model record defines the attributes of a consumable, such as its name, manufacturer, cost, and quantity.
A model category record specifies the type of consumable, such as office supplies, hardware, or software.
A consumable record tracks the current stock level, location, and status of a consumable. A stock order record is used to request new consumables from a vendor or supplier, but it is not required before a consumable can be consumed.
A transfer order record is used to move consumables from one location to another, but it is not required before a consumable can be consumed.

Reference:

1: Consumables - Product Documentation: Vancouver - ServiceNow
2: Create a consumable model - Product Documentation:
Vancouver - ServiceNow
3: Create a stock order - Product Documentation: Vancouver - ServiceNow
4:
Create a transfer order - Product Documentation: Vancouver - ServiceNow

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QUESTION: 91

When using the HAM application, what happens when you create a new transfer order line on a transfer order?

The asset(s) listed in the transfer order line are automatically transferred to the new stockroom
The transfer order line is automatically placed in a state of Ready for fulfilment
A transfer order line task is automatically created to move the transfer order line from one stage to another
A transfer order line task is automatically created to validate enough stock exists
The asset(s) listed in the transfer order line are automatically readied for shipment

Answer(s): C

Explanation:

According to the Hardware Asset Management documentation, a transfer order is a record that tracks the movement of assets from one stockroom to another.

A transfer order line is a record that specifies the quantity and type of assets to be transferred, as well as the source and destination stockrooms.
When using the HAM application, what happens when you create a new transfer order line on a transfer order is that a transfer order line task is automatically created to move the transfer order line from one stage to another.
A transfer order line task is a record that tracks the progress of the transfer order line through the following stages
1:
Requested: The transfer order line is created and waiting for approval. Approved: The transfer order line is approved and ready for fulfilment. Fulfilled: The transfer order line is fulfilled and the assets are shipped from the source stockroom. Received: The transfer order line is received and the assets are checked in at the destination stockroom.

Closed: The transfer order line is closed and the transfer is complete. Therefore, the correct answer is option C, a transfer order line task is automatically created to move the transfer order line from one stage to another, as it describes what happens when you create a new transfer order line on a transfer order.

Reference:

Hardware Asset Management documentation
What is Hardware Asset Management?

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QUESTION: 92

Which ServiceNow Mobile app provides end users visibility to their assigned hardware and consumable assets?

Mobile Asset App
Mobile App
Mobile ITAM App
Mobile Agent App

Answer(s): B

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Free CIS-HAM Exam Braindumps (page: 24)

QUESTION: 89

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QUESTION: 90

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QUESTION: 92

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