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Free CIS-ITSM Exam Braindumps (page: 21)

Page 20 of 48
PDF with 205 Questions

As of Quebec, Problem task records will move automatically from one state, to another state, provided the required fields are filled. What are those states?

  1. Assess to Work in Progress
  2. On Hold to Work in Progress
  3. New to Assess
  4. Draft to Assess
  5. Work in Progress to Closed

Answer(s): C



A new problem manager wants to know how to create reports for monitoring problem management activities. What do you recommend they do before creating new reports?

  1. Submit a New Report Request via the service catalog
  2. Take the Performance Analytics fundamentals course
  3. Go to Reports > View/Run > All, then search for Problem reports
  4. Submit a request for the sn_report_creator role
  5. Turn on data collection jobs

Answer(s): C



Your customer wants to know why users with the problem_coordinator role can Communicate workarounds, and fixes; but users with problem_task_analyst cannot. How do you explain this?

  1. The technical resources working on the problem investigation are focused on the technical details, and may provide information that is not useful for the callers
  2. The problem coordinator is the only role with the ability to recall a message
  3. The problem coordinator is responsible for approving or rejecting the proposed message
  4. The message will be automatically displayed on the Portal

Answer(s): D



A user wants to know what makes the Known Error knowledge base in ServiceNow different from all other knowledge bases. How should you respond?

  1. The Known Error knowledge base documents problems that are under investigation, but not yet have a root cause
  2. Only users with sn_known_error_write can create Known Error articles
  3. Users with sn_problem_write can create known error articles, but not articles for other knowledge bases
  4. The Known Error knowledge articles use a template, which includes the Workaround and the Cause

Answer(s): D






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