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Free CIS-ITSM Exam Braindumps (page: 22)

Page 21 of 48
PDF with 205 Questions

Problem management provides what benefits for Incident management? (Choose two.)

  1. Solutions implemented reduce future incidents
  2. Published workarounds help quickly resolve incidents
  3. Problem investigations automatically triggered for multiple user incidents
  4. Incident managers authorize problem investigations

Answer(s): A,B



A tester reports a bug, because they submitted a Known Error article from a Problem record, but it is not visible from the Known Error database. What could cause this?

  1. The article is in draft state, but has not been published
  2. The Problem Management Best Practice - Madrid - Knowledge Integration plugin has not been activated
  3. The user criteria on the knowledge base is incorrect
  4. The tester is not impersonating an itil user

Answer(s): C



Where can a change manager define the conditions that must be met before a change request can move from one state to another?

  1. Model State Transition Conditions
  2. Dictionary Overrides
  3. State choices
  4. State conditions

Answer(s): A



Where can a change manager define the interval frequency for unauthorized change detection?

  1. The ci.change.unplanned business rule
  2. Event Processing Properties module
  3. Unauthorized Change Properties module
  4. Unauthorized change flow

Answer(s): C






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