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Free CIS-ITSM Exam Braindumps (page: 24)

Page 23 of 48
PDF with 205 Questions

In the Quebec release of Change management, what new architectural features were added?

  1. Catalog builder and Change Designer
  2. Change Flows, Change Designer and Change Approval Matrix
  3. Change Models, Change Flows and State Transition Models
  4. Change PIR Assessments, Change Designer and Change Approval Policies

Answer(s): C



In the baseline implementation, what are key relationships between Change and Configuration Item (CI) records? (Choose three.)

  1. The CI Manager is part of the change approval workflow
  2. One Change can be submitted for multiple CIs
  3. Changes should reference at least one CI
  4. The CI Support Group is responsible for change implementations
  5. A CI can be affected by a change, even if it is not the CI being changed

Answer(s): A,C,E



In Change management, what allows customers to define condition based flows for a fit for purpose model?

  1. State Transition Models
  2. State Flows
  3. Workflows 2.0
  4. Conditional Change Models

Answer(s): A



By default, a business rule, causes the Assignment group to be automatically set. How is the group identified?

  1. Change group on CI record, or if empty, the Change group on the Service offering
  2. Support group on CI record, or the default assignment group for the user
  3. Support group on CI record, or if empty, the Support group on the Service
  4. Support group on CI record, or if empty, the Support group on the Service offering

Answer(s): D






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