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Certified Implementation Specialist - Service Mapping Questions 16–20 (page: 5)

Updated On: 9-Feb-2026

Which one of the following best describes the process that Service Mapping uses to run a command on a target device?

  1. Service Mapping provides a task with the command that the MID Server collects, the MID Server executes the command on the target device, and returns the result to the ServiceNow instance in an XML payload.
  2. The MID Server decides what command to execute, executes the command on the target device, and returns the result to the ServiceNow instance in an XML payload.
  3. Service Mapping sends a request to the target device to execute a command, and the target device returns the result to the ServiceNow instance through the MID Server.
  4. Service Mapping sends a request to the target device to execute a command, and the target device returns the result to the ServiceNow instance.

Answer(s): B


Reference:

https://docs.servicenow.com/bundle/paris-servicenow-platform/page/product/mid-server/concept/c_MIDServerSelector.html



In Event Management, which of the following rules allows for automatic task creation?

  1. Alert Management
  2. Event
  3. Task
  4. Alert Correlation

Answer(s): A


Reference:

https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-event-management-blueprint.pdf



During ServiceNow Discovery, which one of the following is the approximate number of host IPs that are port scanned with a Discovery Schedule configured with an IP network as shown?

180.181.0.0/16

  1. ~5 million
  2. ~1 million
  3. ~65 thousand
  4. ~500,000 thousand

Answer(s): C


Reference:

https://docs.servicenow.com/bundle/paris-it-operations-management/page/product/discovery/reference/discovery-ip-address-configuration.html



ServiceNow only needs Domain user with local admin rights to discover Windows hosts as part of a successful implementation of ServiceNow Discovery, however which of the following targets will not be discovered?

  1. Windows Active Directory Servers
  2. Windows DHCP Servers
  3. Windows Domain Controller Servers
  4. Windows DNS Servers

Answer(s): D



Which one of the following is true for variables defined in an Identification Section?

  1. Identification Section variables can also be used in all other Identification Sections in any pattern.
  2. Identification Section variables can also be used in Parent CI Types.
  3. Identification Section variables can also be used in all other Identification Sections in the same pattern.
  4. Identification Section variables can also be used in Connection Sections for any pattern.
  5. Identification Section variables can also be used in Connection Sections for the same pattern.

Answer(s): C



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