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Free CIS-SPM Exam Braindumps (page: 3)

Page 2 of 16
PDF with 108 Questions

As a demand manager, you can view an artifact from a demand.
What artifacts are part of a demand?

  1. Stories, Vulnerability Tasks, Enhancements.
  2. Incidents, Problems, Change.
  3. Decision, Risk, Requirements.
  4. Project, Defect, Requests.

Answer(s): C

Explanation:

According to the ServiceNow documentation, a demand manager can view and edit the following artifacts from a demand:
Decision: A decision that affects the demand or its outcome.
Risk: A risk that could impact the demand or its outcome.
Requirement: A requirement that defines the scope or functionality of the demand. The other options are not artifacts of a demand, but rather related entities that can be created from a demand or linked to a demand.


1: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand- management/concept/c_DemandManagement.html

2: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand- management/task/t_CreateADecision.html

3: https://docs.servicenow.com/bundle/vancouver-it- business-management/page/product/demand-management/task/t_CreateARisk.html

4: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand- management/task/t_CreateARequirement.html



A user's availability is calculated as:

  1. Allocated time
  2. Capacity minus allocation
  3. Sum of allocated and confirmed hours, divided by the total capacity
  4. Allocated hours divided by the total capacity

Answer(s): D

Explanation:

According to the ServiceNow documentation1, a user's availability is calculated as the ratio of allocated hours to total capacity, expressed as a percentage. Allocated hours are the hours that a user is assigned to work on a project or demand. Total capacity is the maximum number of hours that a user can work in a given period, based on their schedule and availability profile. A user's availability indicates how much of their time is already allocated and how much is still available for new assignments.

1: https://docs.servicenow.com/bundle/vancouver-it-business- management/page/product/resource-management/concept/c_ResourceManagement.html



If a lens has four entities, which entity within the lens structure would not have a parent reference?

  1. Top-level entity
  2. Second-level entity
  3. Third-level entity
  4. Bottom entity

Answer(s): A

Explanation:

According to the ServiceNow documentation1, a lens is a hierarchical structure that consists of entities and relationships. An entity is a data object that represents a business concept, such as a project, a demand, or a resource. A relationship is a link between two entities that defines how they are connected. A lens can have up to four levels of entities, each with a parent reference to the entity above it, except for the top-level entity, which has no parent reference. The top-level entity is the root of the lens and defines its scope and type. For example, a project lens has a project as the top- level entity, and a demand lens has a demand as the top-level entity.

1: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/it- business-management/concept/c_Lens.html



Idea [im_idea_core] is directly extended from which table?

  1. It is not extended from any table
  2. Task
  3. Idea Modules
  4. Project

Answer(s): A

Explanation:

According to the ServiceNow documentation1, the Idea [im_idea_core] table is a base table that is not extended from any other table. It stores information about ideas and their categories. The other options are incorrect because:

Task: The Task table is a base table that is extended by many other tables, such as Project, Demand, Incident, etc.
Idea Modules: The Idea Modules table is a child table of the Idea [im_idea_core] table that defines the idea modules displayed on the Idea Portal.
Project: The Project table is a child table of the Task table that stores information about projects.

1: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand- management/reference/r_IdeaTable.html

2: https://docs.servicenow.com/bundle/vancouver- platform-administration/page/administer/table-administration/concept/c_TableHierarchy.html

3: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/demand- management/reference/r_IdeaModulesTable.html :
https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project- management/reference/r_ProjectTable.html






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